7+ years designing solutions with Oracle Siebel CRM
7+ years designing solutions with Adobe AEM
Experience in developing business design documents and functional requirements
Experience in creating detailed process flows and high-level application flows
Strong understanding of user experience design and accessibility standards (WCAG/AODA)
Ability to conduct user research and usability testing
Excellent communication and interpersonal skills.
Responsibilities
Design hosting technology solutions based on client specifications and best practices.
Gather client business requirements and corporate IT mandates.
Participate in the development of solutions for service activities.
Prepare technical specifications and assess system performance.
Document recommendations for system improvements and expansions.
Support team collaboration and meet project deadlines.
Benefits
Opportunity to work on complex, mission-critical projects.
Access to continuous learning and professional development.
Collaborative team environment focusing on innovation and quality.
Potential to influence technology solutions in the public sector.
Full Job Description
Job Description Responsibilities:
Undertakesthe design of hosting technology solutions based on the client's servicespecifications, standards, policies, best practices and cost models, inorder to meet client application business requirement andproject/initiative deliverables.
General Skills:
Knowledgeof integrated networking technologies, mainframe, midrange server,enterprise storage and SAN, and personal computer system technologiesKnowledge of related best practices, OPS directory/messaging standards,standard facilities infrastructure/architecture management, facilityservice delivery processes, infrastructures policies, procedures anddirection, cost models and procurement processes,
Abilityto gather client business requirements; corporate I&IT informationmandates, client information technology strategic plans, environment andstandards
Abilityto participate in the development of solutions and provide advice onshort/long term solution service development activities.
Knowledgeof leading edge technologies design criteria, security and recoveryprocedures, preparation of technical specifications for installation,testing and performance of integrated, multi-services systems; assessperformance and capacity of existing system making recommendations forimproving performance and develop technical documentation.
Experienceplanning, migrating, implementing and sustaining large complex systemdevelopment projects
Knowledgeof technology developments, trends and new products to evaluatedapplication to client short and long term technology requirements.
Basicknowledge of project management methodology (e.g. PMBOK), analytical toolsand processes.
Conceptualand analytical skills to assess and evaluate client needs and conductcost/benefit analyses for new technology requirements in planning anddesigning solutions.
Experiencedesigning and developing large, complex, highly available, missioncritical server applications
Experiencewith systems evaluation to assess conditions, technical performance andcapacity of existing systems and determine need and feasibility ofexpansion, renovation or replacement
Excellentanalytical, problem-solving and decision-making skills, verbal and writtencommunication skills, interpersonal skills and negotiation skills, teamwork skills
Ateam player with a track record for meeting deadlines
Requirements
Experience and Skill Set Requirements:
Must Haves:
At least 7+ years of experience designing solutions with Oracle Siebel CRM
At least 7+ years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document, functional & non- functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in developing functional design document
7+ years of experience in Siebel Solution implementation
7+ years of experience in Adobe AEM Solution implementation
Nice to have:
Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
Skill Set Requirements:
Technical Solution and Development Skills:
At least 7+ years of experience designing solutions with Oracle Siebel CRM
At least 7+ years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document, functional & non- functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in developing functional design document
Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
Experience conducting user research and usability testing
Experience developing user personas and user journey maps
Experience analyzing user feedback and designing solutions to address user issues and pain points
Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
Experience researching and applying industry best practices
Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
Demonstrated experience with the creation and analytical process of business requirement documents
Demonstrated experience in identifying risk and providing solutions
Demonstrated experience with creating quality assurance plan and writing test cases
Technology Skills:
7+ years of experience in Siebel Solution implementation
7+ years of experience in Adobe AEM Solution implementation
Demonstrated experience with change management methodologies
Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
Demonstrated experience in creating and updating business architecture artefacts
Demonstrated experience with rational unified process (RUP)
Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
Soft Skills:
Strong communication skills; both written and verbal
Ability to develop and present new ideas and conceptualize new approaches and solutions
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
Demonstrated ability to work with functional and technical teams
Demonstrated ability to participate in a large team and work closely with other individual team members
Proven analytical skills and systematic problem solving
Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
Public Sector Experience:
Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
