2+ years' experience with clinical systems, specifically Athena and Meditech.
Knowledge of ITIL, ISO, and regulatory requirements in healthcare.
Strong communication skills for effective training and documentation.
Proficiency in common office software, e.g., Microsoft Office Suite.
Experience working in multi-disciplinary teams and managing projects.
Responsibilities
Learn and maintain assigned software applications and their interfaces.
Ensure compliance with HPH policies and regulatory standards.
Support quality metrics and patient safety through effective Healthcare Information Systems management.
Act as a primary technical contact for designated clinical systems.
Optimize clinical software applications in collaboration with IT and user departments.
Develop and maintain comprehensive system documentation and training materials.
Provide training for new staff on EHR systems as part of their orientation.
Benefits
Access to ongoing professional development opportunities.
Supportive work environment with a focus on teamwork and collaboration.
Participation in a call rotation schedule for better work-life balance.
Commitment to providing excellent customer service in a healthcare setting.
Full Job Description
Essential Duties and Responsibilities:
Learns the operation and maintenance of assigned software applications and interfaces.
Learns, employs and adheres to HPH policies, regulatory requirements and industry practices standard as defined by ITIL, ISO and governmental agencies such as IDPH, IDHS and CMS.
Works with multi-disciplinary teams to ensure regulatory compliance, quality metrics and patient safety goals are supported by Healthcare Information Systems.
Serves as a primary technical contact for operation, design and support of assigned clinical systems including Athena and Meditech.
Works with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability and accuracy of clinical software applications.
Reviews, adheres to, and recommends improvements to HPH IT department policies.
Produces and maintains system-related documentation including: how-to instructions and procedures for IT staff, and run books for IT disaster recovery / business continuity.
Helps various departments align their policy, operational procedures and workflows with system functionality. Assists department leaders develop their downtime procedures.
Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
Trains new physicians (including doctors, PA, APNs). Provides a checklist for each student to measure progress. Affirms learning method with user management annually. Develops and maintains learning materials.
Trains use of the EHR (Meditech) to new nurses in group sessions as part of new nurse orientation.
For changes, customization, and upgrades, trains superusers and/or supervisors in new/revised functions/routines. Obtains and/or develops learning materials and provides materials to user management for distribution to users.
Utilizes the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency and completion whenever possible.
Possesses a working knowledge of common office software, e.g., Microsoft Word, Excel, Zoom, or equivalent.
Satisfactorily works assigned on-call (off-hours) call rotation schedule, and answers business hours help desk calls.
Provides excellent customer service to patients, visitors, families, customers, users, colleagues, management and vendors.
