Zendesk

Revenue Recognition Manager

Zendesk$118K — $178K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Extensive knowledge of ASC 606 Revenue Recognition Standard, especially in SaaS
  • Degree in Accounting or Finance, or relevant experience
  • CPA or equivalent certification preferred
  • Proficiency in accounting software like Zuora Billing and Salesforce
  • Strong analytical and problem-solving skills
  • Effective cross-functional collaboration abilities
  • Detail-oriented with excellent time management
  • Demonstrated ability to drive projects to completion

Responsibilities

  • Define company's accounting position related to ASC 606 compliance
  • Advise Revenue Operations and Legal on customer contracts
  • Analyze data to improve accounting and business effectiveness
  • Collaborate with business partners to enhance operational processes
  • Ensure integrity of revenue and contract data
  • Resolve system revenue discrepancies and process issues
  • Manage key financial reporting and support audits

Benefits

  • Flexible working hours and remote work options
  • Comprehensive parental leave plans
  • Active community engagement through Social Impact team
  • Strong commitment to diversity and inclusion
  • Supportive workplace culture focused on work-life balance
Full Job Description
Job Description

Who we're looking for

Are you an exceptionally skilled and expert accounting professional with heavy knowledge and experience in ASC 606 revenue recognition? Do you have a proven, consistent track record in its application to customer contracts and managing related revenue processes, systems, and policies? If so, we have an exciting opportunity for you to join our outstanding team as a Revenue Recognition Manager.

What you'll be providing

  • Fundamental ASC 606 Compliance: You will be an authority helping to define our accounting position in relation to the company's constantly evolving business landscape. This includes in-depth research into accounting literature for exciting new product releases and innovative pricing models. There will also be the opportunity for practical application at the individual customer contract level.


  • Expert Advisory: Serve as a go-to resource for revenue recognition guidance, advising Revenue Operations and Legal on proposed customer contracts and amendments.


  • Data-Driven Decisions: Gather, analyze, and interpret data to evaluate the effectiveness of accounting and business practices. You'll use this information to generate actionable metrics to aid management in making critical strategic decisions.


  • Continuous Improvement and Innovation: Team up with key business partners to enhance or improve existing operational processes and systems as well as institute scalable new ones around the company's revenue policy.


  • Systems Data Integrity: Be a champion for clean revenue and contract data. Investigate, troubleshoot, and resolve system revenue discrepancies. Take the lead in identifying and devising solutions for persistent process and system issues.


  • Financial Reporting & Audit Support: Own key monthly and quarterly deliverables as well as ad-hoc projects, as well as assist with internal and external audit requests.


What you bring to the role

  • Heavy knowledge of ASC 606 Revenue Recognition Standard with experience in the SaaS industry
  • Degree in Accounting or Finance, or equivalent professional experience
  • CPA or equivalent certification preferred
  • Proficiency in accounting software and other related systems (Zuora Billing, Z-Revenue, NetSuite, Salesforce) required
  • Strong analytical and problem-solving skills
  • Solid cross-functional collaboration abilities
  • Detail-oriented and great with time management
  • Proven ability to drive projects to completion
  • Ability to operate within US work hours


Where We Work

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

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