Wave

Retail Store Manager

Wave$69K — $136K *
Kihei, HI 96753In-Person
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of sales and customer service experience in a retail environment
  • Intermediate knowledge of software programs like Excel, Word, and PowerPoint
  • Ability to lift up to 35 lbs. and stand for long periods
  • Willingness to travel and adapt to flexible work hours
  • Bachelor's Degree or equivalent work experience (preferred)
  • 1+ years of management experience (preferred)
  • 1-3 years of telecommunications/wireless experience (preferred)

Responsibilities

  • Empower and inspire the retail sales team to achieve goals
  • Coach and develop sales representatives to enhance performance
  • Build and maintain positive customer relationships
  • Utilize probing techniques to address customer concerns and obstacles
  • Communicate effectively with customers to embody a positive company image
  • Collaborate with peers to enhance team performance through best practices
  • Promote a culture of creativity and team celebration during achievements

Benefits

  • Comprehensive pay and benefits package to support overall well-being
  • Continuous training and career development opportunities
  • Collaborative team environment that values peer support
  • Incentive-based work culture that rewards contributions
  • Opportunity to impact the community positively through customer service
Full Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to empower a team to exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you.

Our Retail Sales team powers more than 700 store locations that serv e our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, m obile, TV and v oice.

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum's leading services.

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST
  • Collaborating with peers to build high preforming teams through best practice sharing.
  • Coaching and developing sales reps to reach their personal and professional goals.
  • Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
  • Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.


You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others' successes.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications
  • Experience: 3-5 years of sales and customer service experience
    • Working inside a retail store environment
    • High level of comfort with personal technology
  • Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
  • Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
  • Schedule: Travel and flexibility to support store hours as business needs dictate.

Preferred Qualifications
  • Education: Bachelor's Degree or equivalent work experience
  • Management experience - 1+ years
  • Telecommunications/wireless experience - 1-3 years

#LI-JG
SRL402 2026-74156 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

The base pay for this position generally is between $69,000.00 and $136,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $13,200.

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Founded
2011

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