Job Overview This role is essential for managing retail store operations to connect customers with products and services effectively. It involves overseeing store functions including staffing, training, marketing, loss prevention, and customer service. The role requires leadership in employee development and operational management to maintain store performance. Success is measured by store productivity, customer satisfaction, and achievement of sales and operational goals. The work impacts the organization by ensuring a positive customer experience and efficient store operations that support business objectives. Job Responsibilities: • Lead employee development and coaching to improve customer interactions and ensure timely completion of training programs • Resolve customer issues to enhance the customer experience and align with brand expectations • Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to drive store success • Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives • Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: • High School Diploma/GED (Required) • 2-4 years Management experience in retail sales (Preferred) • 2-4 years Sales & sales management experience (Preferred) Knowledge, Skills and Abilities: • Communication (Required) • Microsoft Office (Required) • Store Management (Required) • Store Operations (Required) • Customer Service (Required) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives Base Pay Range: $50,175 - $90,450 The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ357126 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobiles amazing benefits, check out . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, youre living our values while investing in your career growthand we applaud it. Youre unstoppable!