The Regional Manager is responsible for driving Cartier market share and brand presentation for Retail Partners in the Northeast Region.
Geographic Responsibility: Northeast
Key Responsibilities:
Own regional business performance by connecting results to the actions and behaviors that drive them, sharing learnings and adapting plans to continuously improve performance.
Reach sell-out, market share, and sell-in objectives.
- Ensure an elevated presentation of Cartier VM and SDP in each store under supervision.
- Leverage cross functional expertise and business insights to build clear, measurable action plans for each retailer.
- Analyze sell out, market share and key KPIs to identify opportunities, understand root causes and establish priorities.
- Measure the impact of actions, capture learning, and adjust plans based on results.
Maximize the impact of each POS visit.
- Preparation: Check store status against prior commitments, analyze KPIs (sell-out, stock on-hand, assortment relevance, client satisfaction results, training status).
During the visit:
- Observe/identify/learn the specific behaviors influencing business and client outcomes.
- Partner with the retailer to understand root causes and identify opportunities.
- Recognize and reinforce behaviors that are driving positive results.
After the visit:
- Recap 1-3 clear priorities and commitments, with owners and measures of success.
- Follow up on progress and determine what worked, what did not and what should be adjusted.
Leverage Cartier experts in client demand creation
- Sales/ merchandising: Partner with them to ensure the dealers have the right assortment, declare in due time, and manage their replenishment accurately.
- Marketing: Build in-store animation for product launches, including product training, incentives, and community animation.
- Communication: Invite retailers to contribute to co-op communication strategies tailor-made to their client profiles.
- SDP & VM: Collaborate to yield the best visibility from the Cartier location
- Learning & Transformation: Design an annual training action plan (targeted team trained, ambassador program).
- CRM & Events: Design a comprehensive action plan (co-op e-CRM, e-partner program, retailer- or Cartier-initiated events, etc.).
- Identify successful practices and scale learnings.
Actively prospect store opening opportunities
- Use market, client, and competitive insights to identify and prioritize new opportunities.
- Develop a clear business case and recommendations for potential openings in partnership with Regional and Corporate leadership.
Play an active role on the Regional Team
- Share key market, client, and competitive insights with the regional team.
- Identify and share best practices across the region.
- Build strong partnerships and influence retailers to drive results.
- Partner with corporate to ensure alignment with NA and International strategy.
- Maintain strong connection with corporate Retail Partner function (National Account Management) and ensure local execution is consistent with the North America and International RP strategy.
Required Experience:
- Retail (boutique or corporate) facing experience with direct client interaction during market visits and events.
- Demonstrated ability to engage & host clients both individually and at events
Technical Skills/Abilities
- Strong negotiation and partnership-building skills to create mutual value
- Strong organizational and follow-up skills
- Ability to work with and influence senior external partners
- Excellent salesmanship to promote the Maison in multi-brand environment
- Luxury product and retail sensibility
- Ability to travel as much as 80% of the time
- Master's degree preferred 2-3 years of experience in key account management in luxury watches, eyewear, fragrance, automotive or cosmetics.
- Strong watch expertise and knowledge preferred
Personal Skills:
- Pro-active approach to tasks with excellent time management skills
- Excellent communication skills with the ability to effectively deliver messages to various audiences
- Ability to collaborate work well within a team
- Agility and open-mindedness
- Demonstrates accountability and actions feedback timely
WE OFFER
We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!
Salary: $140,000 - $170,000, eligible for bonuses
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