Accor

Retail Operations Manager

Accor • $80K — $85K *
New York, NY 10025In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Previous retail leadership experience required
  • Proficient in Microsoft Windows, Shopify, and Point of Sales systems
  • Degree in related discipline preferred
  • Revenue-driven mindset
  • Previous hotel experience a plus
  • Strong problem-solving and interpersonal skills
  • Visual merchandising and inventory management expertise
  • E-commerce experience preferred
  • Physical stamina for lifting and prolonged standing
  • Ability to work flexible hours based on business needs

Responsibilities

  • Drive monthly floor set model for timely inventory execution
  • Monitor and analyze business trends with the Retail Team
  • Provide recommendations for operational efficiency improvements
  • Maintain vendor relationships through timely invoicing and communication
  • Advise on buying to impact inventory levels and sell-thru rates
  • Supervise and develop stock and retail sales associates
  • Support online order fulfillment to meet luxury presentation standards

Benefits

  • Collaborative team environment
  • Opportunities for professional development
  • Fast-paced, dynamic work atmosphere
  • Emphasis on a customer-centric retail approach
  • Potential for advancing in a luxury retail setting
Full Job Description
Job Description

As the Retail Operations Manager you lead The Plaza's commitment to customer service by ensuring timely door to floor execution for all inventory, ensuring proper inventory levels for fast selling product, supporting an exit strategy for slow selling product and implementing operational efficiencies that allow for a seamless selling floor experience. You are a master communicator, can easily partner with all levels in and out of the organization and have an unparalleled attention to detail. Reporting to the Director of Retail, your responsibilities and essential job functions include but are not limited to the following:

Tasks and Responsibilities
  • Drive the monthly floor set model to ensure goods are received, organized and can be placed on the floor quickly and accurately to drive customer service.
  • Partner with Retail Team to monitor and analyze business trends to manage inventory flow and sell thru. Communicate action plans back to the Operations Team.
  • Provide input and make recommendations for necessary improvements within the store to achieve operational efficiency.
  • Ensure vendor relationships are maintained through accurate and timely invoicing, Purchase Order requests and consistent communication.
  • Advise in the buying process to impact projected inventory levels and sell thru rates based on historical data, report analysis and customer feedback.
  • Supervise, train, and develop both stock associates and retail sales associates, fostering accountability, teamwork, and service excellence.
  • Support online order fulfillment and shipping, ensuring accuracy, timeliness, and luxury presentation standards for all customer orders.
  • Ensure the stockroom and sales floor remain organized, efficient, and compliant with operational best practices.
  • Conduct inventory counts for stock room and sales floor.
  • Ensure proper levels of customer service are maintained at all times on the sales floor.
  • Implement and uphold visual merchandising standards that reflect brand aesthetics and enhance the customer shopping experience
  • Strong leadership, communication and interpersonal skills
  • Ability to problem solve and make decisions that best suit the needs of the business
  • Proficient time management, delegation & multi-tasking abilities
  • Computer & POS proficient

Compensation: $80,000.00 - $85,000 Annual Salary Plus bonus

Qualifications
  • Previous leadership experience within Retail required
  • Computer literate in Microsoft Window applications, Shopify, and Point of Sales System required
  • University/College degree in a related discipline an asset
  • Must be revenue driven
  • Previous Hotel experience an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visual Merchandising and Inventory management skills
  • E-commerce experience highly preferred
  • Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets, which entails lifting and performing all functions as set forth above
  • Ability to work varied hours/days based on the needs of the business
  • Effective communication skills (both verbal and written)


About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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