Preferred: College degree in logistics or business
Responsibilities
Perform service tasks and analyze technical problems both remotely and on-site
Execute service work to meet customer expectations and enhance satisfaction
Coordinate and ensure availability of materials and equipment for service activities
Prepare necessary documents and reports for customer sign-off on service work
Proactively identify equipment failures and recommend corrective actions
Suggest improvements for products and quality to enhance operations
Adhere to safety rules and report any unsafe practices
Benefits
Opportunity to build strong customer relationships
Potential for leadership role within the organization
Involvement in continuous improvement initiatives
Work in a dynamic environment that values safety and compliance
Full Job Description
Description
Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Must-Have Skills, Experience, and Education:
5+ years operations experience
1+ year leadership experience
Able to drive for company business. As a company business driver, you must:
Be at least 18 years old.
Possess a proper and valid driver's license.
Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
Nice-to-Have Skills, Experience, and Education:
7+ years of operational experience
3+ years of leadership experience
Possess a college degree in a related field (logistics, business, etc.) or equivalent work experience
Possess certifications related to improving efficiencies (Lean / Six Sigma, etc.)
Would be familiar with AI and automation tools
Possess leadership qualities and is viewed as a leader.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files and appointments, and to analyze performance data.
Possess and maintain product knowledge related to the specific Profit Center market.
Be able to create and nurture a positive team environment, training and inspiring all co-workers to do their best work to achieve the highest levels of customer and employee satisfaction.
Be able to build and maintain influential relationships with customers and vendors.
Possess a strong work ethic and a high standard of integrity.
Be able to interpret performance report data to determine the effectiveness of business operations and take appropriate action to adjust processes to maximize profitability.
Possess a comprehensive knowledge of and able to apply and enforce OSHA, DOT and other material handling and facility safety regulations.
Be able to learn and operate the computer related systems used for business operations.
Be able to quickly develop a comprehensive knowledge of products sold at the Profit Center.
Be able to safely operate a forklift and all material handling equipment in use at the Profit Center.
