About the RoleThe Retail Business Systems Analyst is responsible for supporting and enhancing retail business systems through system integration testing (SIT), execution of small to medium-sized projects, and day-to-day operational support. This role acts as a key liaison between store operations, IT teams, and cross-functional departments to ensure system stability, issue resolution, and continuous improvement of retail technology solutions.
What You'll DoSystem Integration Testing (SIT
)- Plan, coordinate, and execute System Integration Testing (SIT) for retail systems and applications.
- Develop and maintain test cases, scripts, and scenarios aligned with business requirements.
- Identify, document, and track defects; collaborate with development teams to resolve issues.
- Validate system functionality, integrations, and end-to-end processes prior to production deployment.
Project Execution
- Lead or contribute to small to mid-sized retail systems projects and enhancements.
- Gather, document, and validate business requirements.
- Coordinate with stakeholders to ensure timely delivery of project milestones.
- Provide post-implementation support and ensure smooth system adoption.
Operational Support & Issue Resolution
- Provide Tier 2/3 support for store associates and business users.
- Troubleshoot and resolve system issues, escalating when appropriate.
- Manage and prioritize support tickets in accordance with SLAs.
- Deliver clear communication to users on issue status and resolution timelines.
Store & Field Support
- Partner directly with store associates to understand operational pain points.
- Provide guidance, training, and support on system usage and best practices.
- Ensure store systems are functioning effectively to support daily operations.
Cross-Functional Collaboration
- Work closely with various IT departments, retail operations, and vendor teams.
- Coordinate system updates, releases, and testing efforts across departments.
- Serve as a liaison translating business needs into technical requirements.
Continuous Improvement
- Identify opportunities to improve system performance, processes, and user experience.
- Recommend enhancements and support implementation of solutions.
- Maintain documentation including workflows, procedures, and system configurations.
What You Bring- Bachelor's degree in Information Systems, Business, or related field (or equivalent experience) preferred.
- Greater than 5 years of experience in retail systems, business systems analysis, or IT support.
- Experience with System Integration Testing (SIT) and defect management.
- Strong troubleshooting and problem-solving skills.
- Experience working with ticketing/support systems.
- Ability to manage multiple priorities and meet deadlines.
- Excellent communication and interpersonal skills.
Nice to Have
- Experience in retail environments (POS systems, inventory, store operations).
- Familiarity with Agile or hybrid project methodologies.
- Experience with tools such as Jira, ServiceNow, or similar platforms.
- Knowledge of system integrations, APIs, or middleware is a plus.
Benefits & Perks:Click here to learn about the benefits and perks we offer at YETI.
