What you can expect as a Resource Manager:
- Develop and enhance resource management team rolling capacity models and resource forecasts using PPM Express and other PM tools to align resource supply with project pipeline demand across 6-18-month horizons.
- Conduct quarterly portfolio-wide resource assessments to identify bottlenecks, over-allocation, and skill gaps.
- Build and maintain resource profile inventories (skills, availability, billability, specialization) with data validation and quality controls.
- Manage resource request workflows, prioritize allocation decisions against portfolio strategy, and communicate trade-offs to PMO leadership, project managers, and stakeholders.
- Balance demand across project types (transformation, maintenance, process improvement) while optimizing skill utilization and career development paths.
- Maintain data integrity in PPM Express (resource master, project master, actuals, forecasts) and drive adoption across project teams.
- Design and optimize portfolio views, dashboards, and reporting to surface capacity constraints and allocation efficiency metrics.
- Serve as an escalation point for resource disputes between projects, departments, and portfolio tiers.
- Facilitate cross-functional resource planning sessions with Underwriting, Claims, Operations, and Technology leadership.
- Deliver executive visibility into resource health, allocation decisions, and mitigation strategies through dashboards and narrative reporting.
- Establish and track resource management KPIs: utilization rates, time-to-fill, forecast accuracy, allocation variance, skill coverage.
- Run regular audits on data quality, tool adoption, and process efficiency; recommend process refinements or tool optimizations.
- Document and communicate best practices to PMO teams and project managers.
- Collaborate with IT and PMO leadership to evaluate emerging technology capabilities (including automation and AI tools) that could enhance resource planning workflows, and pilot promising solutions within governance boundaries.
- Other duties may be assigned.
What we are looking for as a Resource Manager:
- Bachelor's degree in Business Administration, Operations Management, Information Systems, or related field.
- 5+ years of experience in resource management, capacity planning, project portfolio management, or related roles in complex, multi-project environments.
- Proven hands-on experience with PPM Express (or comparable enterprise portfolio management platform such as ServiceNow PPM, Atlassian Portfolio, or Anaplan) for minimum 3 years.
- Experience in financial services, insurance, or regulated industries preferred.
- PMP or CAPM (Program Management Professional) certification preferred.
Our Resource Manager enjoys robust benefits:
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous match.
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
