Renewals Manager - Sovos SOVOS
Renewals ManagerSovos• Full-Time• United States
The Role
At Sovos, we're building a best-in-class Renewals organization, and we're looking for a Renewals Manager to help shape it from the ground up. In this quota-carrying role, you'll own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.
More specifically, you will:
- Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
- Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
- Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
- Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
- Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI-generated content for accuracy and alignment with company standards.
- Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.
Add a bullet describing what success looks like in this role (e.g., 'You'll successfully retain 95%+ of your assigned book of business and identify expansion opportunities in 30% of renewal conversations') to balance the credential-focused qualifications.
- You've built relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer-facing role.
- Strong negotiation, communication, and relationship-building skills are strengths you've developed, and you know how to navigate complex stakeholder dynamics.
- You're comfortable working both independently and collaboratively, adapting quickly to new systems, processes, and product offerings.
- Comfort with AI-assisted workflows and a thoughtful approach to using technology to work smarter.
- Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
- Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
1
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
2
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
3
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
4
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Flexible Time-Off
- Comprehensive Health, Dental and Vision Insurance
- 401(k) with company match
- HSA with Sovos match
- Tuition Reimbursement
- Volunteer Time Off and Charitable Giving Match
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