3+ years in Sales, Customer Success, or Account Management within B2B SaaS
Experience managing numerous accounts with effective customer engagement tools
Strong analytical skills for interpreting customer data and adapting strategies
Proven track record of meeting personal and team targets
Strategic business growth capabilities, with emphasis on process development.
Responsibilities
Lead and manage the renewals process in collaboration with the customer success team
Engage with key decision-makers to uncover customer needs and address challenges
Maintain a 120-day renewal forecast, ensuring accuracy in pricing and timing
Prepare renewal proposals, including rate calculations and contract reviews
Identify upsell and cross-sell opportunities during contract renewals to enhance customer value.
Benefits
Competitive salary plus stock options in a Series E startup
Paid parental leave
25 days annual leave plus public holidays and paid sick leave
Full medical, dental, and vision coverage
401k retirement plan
Generous employee referral scheme
Dynamic company culture with regular social events
New computer and monitor provided for work.
Full Job Description
About the role:
As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
You will work very closely with the commercial teams to create a cohesive renewal experience for customers
You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale
About you:
3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.
As a Renewals Manager, you will:
Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Compensation: $100,000 - $130,000+ OTE. The final compensation package will be determined based on your experience, qualifications, and location. At Synthesia we expect everyone to:
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff: In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor
Remote USA - Central or Eastern standard time preferred
