POSITION SUMMARYThe Regional Technical Manager, Security Systems leads the technical operations and engineering delivery for Tech Electronics security offerings across an assigned region. This role oversees a team of engineers, designers, and lead technicians who install, integrate, and service access control, video surveillance, intrusion detection, and emergency communication systems for healthcare, education, government, and commercial customers. The position sets technical standards, ensures quality and code compliance, and partners with sales and project management to deliver solutions that help customers work smarter and feel safer. As a regional leader, this manager balances hands-on technical guidance with team development, resource planning, and accountability for project outcomes.
KEY RESPONSIBILITIES- Direct the regional technical team responsible for the design, installation, integration, and service of security systems including access control, video surveillance, intrusion detection, and emergency communication platforms.
- Establish and enforce engineering standards, installation practices, and quality benchmarks that align with manufacturer specifications and applicable low-voltage and life-safety codes.
- Review system designs, submittals, and as-built documentation to confirm technical accuracy, scalability, and alignment with customer requirements.
- Partner with sales, estimating, and project management teams to scope security solutions, validate labor and material estimates, and support accurate proposals.
- Serve as the senior technical escalation point for complex integration, commissioning, and troubleshooting challenges across regional projects.
- Coach, mentor, and develop engineers, designers, and lead technicians, and conduct performance reviews to build a skilled and accountable regional workforce.
- Manage regional resource allocation, scheduling, and workload balancing to meet project timelines and service commitments.
- Coordinate with manufacturers and technology partners to evaluate new products, maintain certifications, and keep the team current on evolving security technologies.
- Oversee commissioning, system cutover, and customer acceptance to ensure reliable performance and a smooth transition to service and monitoring.
- Support the central-station monitoring, inspection, and service teams by ensuring installed systems are documented, testable, and maintainable.
- Track key project and service metrics, identify trends, and implement process improvements that increase efficiency, quality, and customer satisfaction.
- Promote a safety-first culture and ensure that field practices comply with company safety policies and regulatory requirements.
REQUIRED QUALIFICATIONS- Bachelor's degree in engineering, information technology, or a related technical field, or an equivalent combination of education and relevant experience.
- Seven or more years of progressive experience in the design, installation, or service of electronic security systems.
- Three or more years of leadership or supervisory experience managing technical teams or projects.
- Demonstrated knowledge of access control, IP video surveillance, intrusion detection, and networked security platforms.
- Working knowledge of low-voltage installation practices and applicable industry codes and standards.
- Valid driver's license with an acceptable driving record for regional travel between customer sites and branch locations.
- Proven ability to read and interpret construction drawings, system schematics, and technical submittals.
SKILLS & COMPETENCIES- Strong technical leadership with the ability to guide engineers and technicians through complex security integrations.
- Excellent problem-solving and troubleshooting skills across hardware, software, and network layers.
- Effective communication skills for translating technical concepts to customers, sales teams, and field staff.
- Organizational and resource-planning ability to manage multiple projects and priorities across a region.
- Team-building and coaching skills that develop talent and drive accountability.
- Sound judgment for balancing technical quality, budget, and schedule commitments.
- Customer-focused mindset aligned with delivering solutions that connect and protect.
- Proficiency with design, documentation, and productivity tools used in security systems engineering.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT- Primarily works in an office environment with regular regional travel to customer sites, branch locations, and active construction areas.
- Occasionally visits job sites where lifting up to 25 pounds, climbing ladders, or accessing equipment rooms may be required.
- Prolonged periods of sitting while working at a computer and participating in meetings.
- Must be able to communicate clearly by phone, email, and in person with customers and team members.
- May be exposed to typical construction site conditions, including noise, dust, and varying temperatures, when visiting active projects.
