Job DescriptionThe Regional Quality Director provides strategic leadership and direction for quality performance across multiple manufacturing facilities within the assigned region. This role is responsible for driving a culture of quality excellence, ensuring compliance with regulatory, customer, and certification requirements, and aligning regional quality initiatives with business objectives. As a key partner to Operations, Commercial, Engineering, and Corporate Quality leadership, the Regional Quality Director leads continuous improvement efforts, supports customer satisfaction initiatives, and develops quality strategies that enhance operational performance and reduce risk across the network.
Key Job AccountabilitiesAs part of the Quality Leadership team, you'll be responsible for:
- Provide strategic leadership and direction to Plant Quality Managers, quality teams, and Operations leadership to achieve regional quality objectives and business goals.
- Develop and execute regional quality strategies that align with corporate objectives and drive continuous improvement across manufacturing locations.
- Lead the deployment and execution of quality initiatives, standards, policies, and best practices throughout the region.
- Review significant customer complaints, claims, and quality incidents to ensure robust investigations, root cause analysis, corrective actions, and sustainable preventive measures.
- Facilitate the sharing of key quality learnings, best practices, and improvement opportunities across the regional network.
- Partner with Operations, Commercial, Engineering, Supply Chain, and Corporate teams to drive product quality, process improvements, and customer satisfaction.
- Serve as the quality leader and escalation point for Focus Customers and Enterprise Key Customers, building strong customer relationships and leading customer quality improvement initiatives.
- Support customer communications and negotiations related to critical quality issues, recurring concerns, claims, corrective actions, and product liability matters.
- Lead regional activities involving potential legal actions, customer quality agreements, claims resolution, and product liability concerns in partnership with Legal and Commercial teams.
- Provide oversight and direction for Quality Management Systems (QMS), change control processes, Good Manufacturing Practices (GMP), and regulatory compliance programs.
- Ensure plants are prepared for and successfully complete customer, regulatory, ISO, food safety, and third-party certification audits.
- Review, negotiate, and approve Customer Quality Agreements while balancing customer requirements and business objectives.
- Advise senior leadership on quality risks, emerging trends, compliance concerns, and opportunities for operational improvement.
- Analyze regional quality performance metrics and communicate trends, risks, and recommendations to Operations, Commercial, and executive leadership.
Qualifications/Requirements- Education: Bachelor's degree in Engineering, Quality, Manufacturing, Sciences, or a related technical discipline required.
- Experience: Minimum of 10 years of progressive quality experience, including at least 5 years in a multi-site quality leadership role within a manufacturing environment.
- Demonstrated success leading quality organizations across multiple facilities and geographic locations.
- Strong leadership, strategic planning, organizational, and change management capabilities.
- Proven ability to influence and drive results through cross-functional teams and senior leadership stakeholders.
- Extensive knowledge of Quality Management Systems, including ISO standards, food safety standards, and regulatory requirements.
- Experience leading customer quality initiatives and managing relationships with key customer accounts.
- Strong understanding of Statistical Process Control (SPC), Six Sigma methodologies, root cause analysis, and continuous improvement principles.
- Experience managing second- and third-party audits and certification programs.
- Demonstrated ability to assess business risks and develop effective mitigation strategies.
- Experience reviewing and negotiating Customer Quality Agreements preferred.
- Plastics or packaging manufacturing experience preferred.
- Proficient in Microsoft 365 applications and quality data analysis tools.
- Travel: Ability to travel approximately 25% to 30% to support regional operations, customer visits, and strategic business initiatives.
Our ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor's quality, service, and innovation
- Our investors benefit from Amcor's consistent growth and superior returns
- The environment is better off because of Amcor's leadership and products
BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
