Meridian Health Plan

Director, Operational Reporting & Performance Analytics

Meridian Health Plan$120K — $145K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field such as Business Analytics or Healthcare Administration.
  • 10+ years of experience in analytics, business intelligence, or healthcare operations.
  • 5+ years in leadership of enterprise reporting or quality management teams.
  • Proven experience with KPI frameworks and executive dashboards.
  • Experience in leading cross-functional organizational change initiatives.

Responsibilities

  • Develop and execute a strategy to centralize operational reporting.
  • Partner with leaders to transition reporting while maintaining business knowledge.
  • Establish governance and standards for operational reporting.
  • Standardize KPI definitions and scorecard reporting across departments.
  • Lead the creation of executive dashboards using Power BI.
  • Monitor KPIs, conducting root cause analyses for underperforming metrics.
  • Coordinate corrective action plans and track improvement initiatives.

Benefits

  • Comprehensive medical, dental, vision, and prescription drug coverage.
  • Fitness reimbursement benefit.
  • Employee assistance program.
  • 401(k) with quarterly bonuses.
  • Generous paid-time off and volunteering opportunities.
  • Educational assistance and professional development support.
Full Job Description
What you\'ll do

The Director, Operational Reporting & Performance Analytics provides enterprise leadership for internal operational reporting, performance management, and quality management across Health Plans, Inc. This role is responsible for establishing and executing the organization\'s strategy to centralize operational reporting within the Enterprise Analytics department, transitioning reporting responsibilities from individual operational business units into a scalable, standardized reporting model.

The Director oversees the development of tactical operational reporting that supports daily, weekly, and monthly management activities while also leading strategic executive reporting that enables informed decision making across the organization. This leader develops enterprise KPI frameworks, facilitates monthly operational business reviews, monitors performance guarantee results, and implements a formal Quality Management program that identifies underperforming metrics, conducts root cause analysis, and partners with the Transformation team to drive continuous process improvement.

In this role, you\'ll also:
  • Develop and execute a multi-year strategy to centralize operational reporting within Enterprise Analytics.
  • Partner with operational leaders to transition reporting responsibilities while preserving business knowledge and service levels.
  • Establish governance, standards, ownership, documentation, and prioritization for all operational reporting.
  • Standardize enterprise KPI definitions, reporting cadence, and scorecards across departments.
  • Oversee development and delivery of daily, weekly, monthly, and ad hoc operational reporting.
  • Ensure reporting is timely, accurate, automated, scalable, and aligned with business priorities.
  • Lead creation of executive dashboards using Power BI and enterprise reporting platforms.
  • Implement reporting intake, prioritization, and service management processes.
  • Lead monthly operational business reviews with executive leadership.
  • Develop executive scorecards covering departmental KPIs, operational performance, client Performance Guarantees, service levels, financial and operational trends.
  • Provide executive insight, narrative, and recommendations beyond reporting results.
  • Identify enterprise risks, trends, and opportunities through proactive analytics.
  • Design and implement an enterprise Quality Management framework for operational performance.
  • Monitor enterprise KPIs and establish thresholds requiring corrective action.
  • Lead root cause analyses for KPIs that fail to achieve targets over defined periods.
  • Coordinate cross-functional corrective action plans and monitor sustained improvement.
  • Develop formal referral processes for the Transformation team for process improvement opportunities.
  • Track improvement initiatives from identification through implementation and benefit realization.
  • Lead, mentor, and develop a high-performing operational reporting team.
  • Build strong partnerships with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership.
  • Represent Enterprise Analytics in executive meetings and strategic initiatives.

What you bring
  • Bachelor\'s degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field.
  • 10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations.
  • 5+ years leading enterprise reporting or quality management teams.
  • Experience implementing KPI frameworks, executive dashboards, and performance management programs.
  • Experience leading cross-functional organizational change initiatives.

Why choose us?
  • We\'re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.
  • Our space is a reflection of who we are-innovative, open and collaborative.
  • We think feeling your best is an important factor in producing great work, so we embrace a \"smart casual\" dress code and work at ergonomic desks.
  • Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:
  • Medical, Dental and Vision and Prescription Drug Coverage
  • Fitness Reimbursement Benefit
  • Employee Assistance Program
  • Flexible Spending Account & Health Savings Account
  • 401(k) and Quarterly Bonuses
  • Generous Paid-Time Off & Volunteering Opportunities
  • Educational Assistance & Professional Development Opportunities


So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

About Meridian Health Plan

Meridian Health Plan Headquarters was a planned highrise in the Campus Martius district of downtown Detroit. The skyscraper would have had 16 stories with office space, ground level retail outlets, a state-of-the-art plaza, and a 9-story, 1,000 space parking deck. Detroit-based Meridian Health Plan would have been the sole office tenant in the 16-story building on the block bounded by Monroe, Bates and Farmer streets by Campus Martius Park. Meridian planned to occupy to 300,000 square feet of space in the $111 million development. Designs for the Class A building included first-floor retail space and a nine-story, 1,000-space parking deck. The brownfield incentives would be for site preparation and infrastructure improvements at the 1.96-acre site, a 230-space surface parking lot. Meridian, which has about 620 employees in two downtown offices in One Kennedy Square, 777 Woodward Ave., and the Dan Gilbert-owned 1001 Woodward building, would move into its new headquarters in early 2017, according to Sean Cotton, the company's general counsel. By that time, the company expects to have 1,050 employees in Detroit. Meridian initiated the new building project and hired Livonia-based Schostak Bros. as the developer. The site of the building is currently an oddly shaped, 230-space parking lot. Special architectural elements included a "floating box" like element, which is said to be the site of a restaurant. Other elements included a levitating belt of ivy, which will span from the 9-story parking deck, through the plaza, and to the side of the building. The main developer of the mid-rise was Schostak Bros. & Co. construction, which is located in the nearby suburb of Livonia.
Learn more about Meridian Health Plan
Size
501 employees
Market Cap
$1.3 billion
Industry
Founded
1960
5 Year Trend
+15.4%
NASDAQ

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