Location: Remote - West Coast (OR, WA, CA)
Total Compensation: $150,000-$216,500
Regional Manager, Customer Success - West USA.
We're looking for a leader who can coach from the front - and show up in person when it counts.
This is a player-coach role to start. You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance. Over the next year, you'll transition into a full coaching and strategic leadership capacity.
This role requires travel to customer sites across the West region as needed to support your team.
What you'll lead:
- A team of 5-8 Customer Success Managers covering the Western part of USA
- Regional performance: renewal rate, NRR, product adoption, and customer health
- Account strategy, pipeline reviews, QBR prep, and weekly 1:1s
- Hiring, onboarding, and ongoing skill development
- On-site customer engagement when your team needs you in the room
- Cross-functional alignment with Sales, Support, Product, and Services
- You will team up with the Onboarding Management team to ensure successful and on time delivery of new and expansion projects
What we're looking for:
- 3-5 years of experience leading a team of CSMs in B2B SaaS
- The ability - and willingness - to dive deep into customer situations yourself
- A coaching instinct: you develop people, not just manage them
- Strong CS operations fundamentals: forecasting, health scoring, renewal workflows
- Executive-level communication: you turn a complex portfolio into a crisp story for leadership
- Comfort traveling within the West to be present where it matters
If you're a CS leader who leads from the front and builds from the inside - we'd love to talk.
