Regional Manager is responsible for the financial control and budget management, physical operations, leasing and marketing, capital projects, and staffing/HR at all the properties, and will directly manage the site-level property management team in their portfolio. This is a regional role with travel up to 50%. You must live within one hour of a major airport.
You will report to the Regional Vice President of Operations.
This is a remote position with 35% - 50% travel.
The pay range for the role is $110K-$115K, plus an annual bonus.
People Management:- Hire and train the full-time teams, providing leadership and support to ensure all properties are sufficiently staffed
- Cultivate site team support through coaching, leadership, and developing bottom-up thinking
- Partner with the Director of Training and Support on site-level onboarding for new employees
- Ensure that on-site managers keep the team informed, and inspired through daily "huddle ups", weekly meetings, implementing goals/incentives, and providing feedback from the student team
- Work with the corporate HR team and other Property Management leadership to address and improve any performance problems, documenting adequately, communicating with supervisors and HR, and terminating
Financial Management:- Achieve the highest possible net operating income throughout the portfolio; implement cost control and revenue and leasing improvement, identify trends and recommend strategies and adjustments, and ensure site-level teams are observing budgets
- Develop yearly operating budgets and forecasts with the SVP of Operations
- Provide regular reporting of income and expense line items to the corporate team
- Maintain the receipt and reconciliation of deposits, rent collections, and charges
- Monitor and approve the receipt, reconciliation, and coding of all vendor invoices
- Ensure property close-out is completed on time and the owner's financial reports are accurate
Leasing and Marketing Management:- Provide leadership to site-level staff around all leasing and marketing activities and goals
- Analyze current leasing/marketing trends and propose alternative strategies to overcome issues
- Ensure that all marketing tactics, correspondence, and materials follow brand standards and fair housing
- Ensure staff leasing techniques are used in closing, follow-up procedures, and signing and documenting leases
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Partner with the Regional Maintenance team on all maintenance, construction, and rehabilitation activities
- Ensure on-site managers set high curb appeal standards regarding cleanliness and organization within the leasing office, sales floor, and tour route
- Provide Capital improvement suggestions
Your Track Record:- Bachelor's degree
- 5+ years of experience in the student housing property management space
- Knowledge of the student living property management industry and experience with business operations
- Regional or Area Management experience preferred and preference for experience in both new development lease-ups and current operating properties
- Excellent project management
- Skills and ability to manage a remote team
Your Style:- Demonstrated people-leader
- Collaboration with other departments on inter-company deliverables
- Support and advocate for the property-based teams
- Manage workflow and deliverables
Our Benefits:- Health (PPO or HSA), dental, and vision
- Flexible PTO
- 13 paid holidays
- 401K - 100% match up to 5%
- Annual review and bonus program
- Paid parental leave
