The Screening Advisor is a highly visible, strategic role responsible for ensuring customers successfully use and gain value from RealPage Screening products and services. You’ll act as the primary point of contact for a portfolio of top multifamily owners and operators, helping them optimize screening performance, align to business goals, and drive measurable outcomes.

This role blends relationship management, internal/external consulting, and operational expertise. You’ll partner closely with both customer stakeholders (from onsite teams to executive leadership) and internal teams across Product, Support, Sales, and Customer Success.

The Screening Advisor is responsible for understanding RealPage Screening operations and maintaining a high-level knowledge of Screening products and interdependencies with other RealPage solutions. The ability to anticipate and communicate customer needs and identify customer barriers while prioritizing organizational goals and initiatives is an integral part of this position.

To be successful in this position, you should be a self-starter,proactiveand insightful. You should be a skilled communicator and an innovative problem solver. You shouldmaintainhigh activity levels with limiteddirection, andbe able to thrive where financial results are imperative.

• Maintain updated knowledge of Screening products,servicesand industry regulatory/compliance trends

• Participate andexecute uponStrategic initiativesas assigned byScreening GM.

• Serve as theprimary Screening contactfor assigned customer accounts

• Build strong, trusted relationships with stakeholders at all levels (onsite 16 C-suite)

• Understand client goals, screening operations, andsuccessmetrics to driveScreeningvalue

• Advise customers onbest practices andoptimalconfigurationof Screening products

• ParticipatealongsideCustomer Success/SAMinrecurring business reviews (weekly/monthly/quarterly) focused on performance and adoption

• Conductpresentations and in-person meetingswith customers as needed

• Monitor and report onscreening performance, adoption trends, and financial outcomes

• Identifyareas within RealPage where process improvements will streamline functional areas and improvethe customerexperience

• Partner cross-functionally with Product, Development, QA, Marketing, and Implementation teamsto ensure the successful launch and acceptable performance of solutions

• Advocate for customers by prioritizing enhancement requests and providing product feedback

• Anticipate risks, remove barriers, and proactively communicate solutions

• 8+ years of experience in theproperty management industry(customer side preferred)

• 5+ years of experience withresident screening policies and procedures

• Strong understanding ofmultifamily operations at both corporate and property level

• Knowledge of RealPage Screening products (highly preferred)

• Proven ability to build relationships and influence at all levels, includingDirector, VP, and C-suite

• Strong business acumen and understanding of industry trends, compliance, and technology

• Excellent communication skills1, verbal, and presentation

• Highly organized with strong follow-up and documentation skills

• Self-starter mindset with the ability to manage high activity with minimal direction

• Ability to navigate complex customer scenarios and problem-solve creatively

• Professional, personable, and persuasive communication style

Additional Details

• Bachelor27s degreerequired

• Travel as needed (typically <20%)

• Ability toparticipatein presentations, training sessions, and customer meetings

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

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