Rush Enterprises, Inc

Regional Contact Sales Manager

Rush Enterprises, Inc • $187K — $228K *
New Braunfels, TX 78130In-Person
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher preferred.
  • 3+ years of experience leading a team of contact/call center agents preferred.
  • 3+ years of experience managing remote employees favored.
  • Proven experience in business-to-business application sales, operations, and inside-sales management.

Responsibilities

  • Drive revenue growth by recruiting and developing a motivated sales team.
  • Build and mentor a high-performing inside sales team to enhance sales and customer experience.
  • Lead continuous improvement through effective hiring and training of contact center representatives.
  • Train team members on sales skills and product knowledge, fostering career development.
  • Ensure operational excellence with strong pipeline management and accurate forecasting.
  • Provide data-driven updates to leadership on sales performance and challenges.
  • Monitor schedule adherence to meet service level objectives.

Benefits

  • Exceptional compensation and benefits package.
  • 401K and stock purchase options available.
  • Performance incentives and training provided.
  • Opportunities for advancement in a supportive culture.
Full Job Description
The Regional Contact Center Sales Manager manages and coordinates all contact center operations for the assigned region. This role serves as a critical leader to the overall contact center sales growth strategy and drive the execution of growth initiatives to achieve corporate objectives.

Responsibilities:
  • Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives.
  • Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences.
  • Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals.
  • Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits.
  • Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas.
  • Provide regular, data-based updates to the leadership team regarding progress against quota attainment, team performance, and any challenges that the team encounters along the way.
  • Monitor team adherence to schedules to ensure service level and response time objectives are met.
  • Provide recommendations to ensure contact center is staffed appropriately to meet set service level KPIs, and taking corrective action as needed.
  • Collaborate and communicate with leadership team members in identifying trends and establishing contact center goals.
  • Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team.
  • Lead projects as required to achieve business objectives and goals.

Benefits:
  • We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications and Attributes:
  • Bachelor's degree or higher preferred.
  • 3+ years of successfully leading a team of contact/call center agents preferred.
  • 3+ years leading remote employees preferred.
  • Should possess a solid business-to-business application sales, operational, and management history within an inside-sales or contact center


This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $90,000.00/Hr.
Maximum Pay Rate

USD $110,000.00/Hr.

About Rush Enterprises, Inc

Rush Enterprises, Inc. is a retailer of commercial vehicles and related services. The company operates a network of commercial vehicle dealerships under the Rush Truck Centers name. The company's Rush Truck Centers are located in the United States, and offer a range of services, including retail sales of new and used commercial vehicles, aftermarket parts sales, service and repair facilities, financing, leasing and rental, and insurance products.
Learn more about Rush Enterprises, Inc
Size
7,166 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$114.8 million
Founded
1965
5 Year Trend
+4%
Revenue
$4.7 billion
NASDAQ
RUSHA
* Ladders Estimates

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