Salary: $58,613.00 - $102,574.00 Annually
Location : Nash County, NC
Job Type: Permanent Full-Time
Job Number: 25-10394
Department: Dept of Transportation
Division: Division of Motor Vehicles
Opening Date: 08/27/2025
Closing Date: 9/12/2025 11:59 PM Eastern
Job Class Title: Program Supervisor II
Position Number: 60030298
Salary Grade: NC17
Description of WorkSalary Grade: NC17 Salary Range: $58,613 - $102,574This position with NCDOT offers full , competitive salaries and many career development opportunities.
Internal Posting-Only Permanent NCDOT Employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 May Apply"**The Position is located at the DMV Headquarters**This position is responsible for the administrative oversight and leadership of Driver Services operations across North Carolina. This position provides strategic direction and managerial support for Driver Services staff, ensuring the consistent application of NC Motor Vehicle laws and the promotion of highway safety. The role encompasses the planning, development, and implementation of policies and procedures to support the examining program. Responsibilities include resolving operational challenges, managing resources, consulting with Driver Services managers, and interpreting federal and state regulations. The incumbent must evaluate existing systems, design and implement business and programming processes, and identify and deploy technological solutions that enhance service delivery, system efficiency, and program performance. This includes analyzing program functionality, identifying gaps, proposing resolutions, and collaborating with cross-functional teams to ensure successful implementation and training. Project management methodologies are applied to support these initiatives. Knowledge, Skills and Abilities / CompetenciesManagement prefers applicants with the following:- Working knowledge of federal and state laws governing the issuance of driver licenses and identification cards
- Knowledge of Division policies, rules, and procedures, with the demonstrated ability to interpret and apply them accurately.
- Demonstrated ability to lead, coach, and manage teams by setting expectations, fostering accountability, and driving high performance.
- Strong interpersonal and problem-solving skills used to resolve customer and operational issues effectively.
Additional Expectations:
- Strong data analysis skills to inform decision-making and performance management is helpful.
- Considerable experience with Microsoft and other computer applications is helpful.
- Demonstrated ability to manage multiple high-priority projects simultaneously while meeting deadlines is helpful.
Minimum Education and Experience RequirementsSome state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.Bachelor's degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment; or an equivalent combination of training and experience. Supplemental and Contact InformationJackie Carney 919-615-7231 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I understand in order to be qualified for this position; the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
02
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?
03
Do you currently work for the North Carolina Department of Transportation (NCDOT) in a temporary, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?
04
Which of the following best describes your level of working knowledge of federal and state laws governing the issuance of driver's licenses and identification cards?
- None
- Basic
- Intermediate
- Thorough
05
Explain how you have working knowledge of federal and state laws governing the issuance of driver's licenses and identification cards?
06
Which of the following best describes your level of knowledge of Division policies, rules, and procedures, and the ability you have demonstrated interpreting and applying them accurately?
- None
- Basic
- Intermediate
- Thorough
07
Explain how you have knowledge of division policies, rules, and procedures, and demonstrated the ability to interpret and apply them accurately.
08
Which of the following best describes the level of ability you have demonstrated leading, coaching, and managing teams by setting expectations, fostering accountability, and driving high performance?
- None
- Basic
- Intermediate
- Thorough
09
Explain how you have demonstrated you have the ability to lead, coach, and manage teams by setting expectations, fostering accountability, and driving high performance.
10
Which of the following best describes your level of interpersonal and problem-solving skills used to resolve customer and operational issues effectively?
- None
- Basic
- Intermediate
- Thorough
11
Explain how you have interpersonal and problem-solving skills used to resolve customer and operational issues effectively.
Required Question
