Salesforce

Recruiting Operations Manager

Salesforce$117K — $177K *
Staffing
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Recruiting Operations, HR Operations, or a similar field
  • Expertise in recruiting processes, systems, and workflows
  • Experience managing complex stakeholder groups and large-scale implementations
  • Strong analytical skills for data insights and trend identification
  • Excellent project management, organizational, and communication skills
  • Ability to influence stakeholders and align cross-functional teams
  • Proficiency in Google Workspace, Slack, and Smartsheet

Responsibilities

  • Act as a trusted partner to Recruiting leadership and cross-functional teams
  • Own and optimize recruiting technology components like ATS and scheduling platforms
  • Lead initiatives for process improvement focusing on scalability and automation
  • Leverage data to monitor performance and develop actionable insights
  • Support the planning and execution of recruiting programs and technology rollouts
  • Oversee development and governance of process documentation and training materials
  • Partner with Recruiting Enablement to manage logistics for events
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

We are seeking a strategic, highly organized, and operationally-mindedRecruiting Operations Managerto join our Global Recruiting Optimization team. This role is critical to driving operational excellence across our global Recruiting organization. The ideal candidate will bring high-level recruiting knowledge, strong stakeholder management capabilities, and a proven track record of optimizing systems and processes at scale. This individual will serve as a subject matter expert (SME) on recruiting operations, capable of synthesizing complex information, connecting dots across programs, and representing Recruiting in high-impact cross-functional initiatives.

Responsibilities:

  • Stakeholder Management & Process Leadership: Act as a trusted partner to Recruiting leadership and cross-functional teams. Represent the recruiting function in large-scale projects, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.

  • Recruiting Systems & Tool Optimization: Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluatingprocesses, andcreating impactin partnership with systems teams.

  • Process Design & Implementation: Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.

  • Data Analysis & Insights: Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.

  • Program & Project Support: Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross-functional alignment, and surface risks and dependencies early.

  • Resource & Knowledge Management: Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.

  • Enablement & Event Logistics: Partner with Recruiting Enablement to manage logistics for in-person and virtual events. Ensure a seamless experience for facilitators, attendees, and stakeholders.

Required Qualifications:

  • 5+ years of experience in Recruiting Operations, HR Operations, or a related field

  • Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME

  • Experience supporting large-scale tech or process implementations and managing complex stakeholder groups

  • Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations

  • Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information

  • Skilled in stakeholder influence and driving alignment in cross-functional environments

  • Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet

Preferred Qualifications:

  • Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms

  • Background in process optimization or systems thinking

  • Ability to operate autonomously and balance strategic priorities with tactical execution

  • Experience working in global and matrixed organizations

  • M&A background

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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