Job Responsibilities

• Apply expertise in RTP, faster payments, and global payment ecosystems to drive compliant, scalable delivery outcomes.
• Lead end-to-end product delivery activities, including intake, scoping, dependency management, release management, product operationalization, delivery feasibility assessments, and performance reporting.
• Design and implement scalable, reusable delivery frameworks and operating models that can be leveraged across regions, platforms, and client segments.
• Develop clear, comprehensive business, functional, and operational requirements that enable efficient execution by technology and operations teams.
• Champion the client experience by defining measurable outcomes, incorporating feedback loops, and ensuring delivery decisions optimize customer journeys and operational supportability.
• Drive cross-functional execution across Product, Engineering, Operations, Risk, Controls, and Compliance partners, aligning stakeholders on scope, milestones, ownership, and decision-making.
• Proactively manage timelines, dependencies, risks, and resource requirements while escalating issues and decisions as needed to maintain delivery momentum.
• Establish and continuously enhance delivery standards, processes, and governance, including readiness assessments, implementation playbooks, release criteria, and post-deployment reviews.
• Provide transparent, executive-ready reporting on program status, key dependencies, delivery outcomes, and product performance.

Required Qualifications, Capabilities, and Skills

• Strong knowledge of the U.S. payments landscape, including Real-Time Payments (RTP), ACH, Wire, Push-to-Card, digital wallet payments, and emerging payment solutions.
• Understanding of global faster payment schemes and real-time payment networks, including payment processing flows, clearing and settlement concepts, participant models, liquidity considerations, and operational controls.
• 5+ years of experience in payments, treasury services, financial technology, or a related financial services domain.
• 5+ years of experience in product delivery, implementation management, platform delivery, or a related field.
• Demonstrated ability to translate strategic objectives into clear requirements and executable plans for technology and operations teams.
• Proven success leading complex, cross-functional initiatives involving multiple stakeholders and dependencies.
• Strong understanding of delivery management methodologies and continuous improvement practices, including process standardization, root-cause analysis, and metrics-driven optimization.
• Experience managing enterprise-level release and deployment activities.
• Strong risk and controls mindset with experience operating in regulated environments and partnering with governance functions.
• Excellent communication and stakeholder management skills, with the ability to influence decisions and clearly articulate trade-offs.
• Ability to collaborate effectively across global, matrixed organizations.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the product development lifecycle, product design practices, and data analytics.
• Experience building scalable operating models, implementation frameworks, or global delivery standards.
• Deep understanding of global and U.S. payment rails, including RTP, FedNow, Zelle, ACH, Wire, Push-to-Card, Push-to-Wallet, and international faster payment schemes (e.g., Interac e-Transfer/RTR, UPI, Faster Payments, SEPA Instant, PIX), including their operational, technology, risk, and regulatory requirements.
• Experience supporting the delivery, implementation, or modernization of payment platforms, real-time payment solutions, or cross-border payment capabilities at a global financial institution.