About the Role

As an R&D Tools Senior Developer, you will be working with the other members of the R&D TAS team to support the tools within the R&D Organization. This role will be responsible for administration, configuration and support of our Jira and Confluence cloud instances in use by R&D and Product team, and broader R&D application-level support for our lab environments and other R&D tools. This role will work closely with IT and R&D departments to ensure that tooling meets the needs of the specific teams.

Responsibilities

• Build/admin/support projects within Jira.
• Guide and lead the implementation of new tools within R&D from end to end.
• Drive better adoption and use of tools within R&D including Jira, Confluence, Github, etc
• Participate in process and tooling discussions as a subject matter expert
• Review tool implementations for best practices and make recommendations for improvement

• Administer and define Jira and Confluence solutions for ever-changing needs within the R&D and Product organizations
• Support the R&D suite of tools, including Jira, Confluence, Github, and other R&D tools
• Collaboratively work with IT to setup tools that meet the needs of R&D and Product teams.
• Analyze, review, and document functionality to determine potential areas of continued improvement.
• Work with the Training team to develop user training on R&D tools regarding how to use the tools, new functionality, etc.
• Maintain existing Jira projects, workflows, and permissions, while working in a Jira cloud environment.
• Document and support best practices for Confluence page structure, template creation and space permissions
• Work with Jira filters, reporting, dashboards, workflows, fields, to provide the best solutions for the problem
• Test new features and functionality of the Atlassian Suite of tools, integrations and Apps to ensure compatibility.

About You

• Experience as Jira Administrator with expertise customizing Jira projects with various schemes, complex workflows, custom JQL, and integration with other business systems, including external reporting systems.
• Experience with architecting a Jira Cloud Instance (Jira Software and Jira Service Management) across multiple teams would be an asset.
• Experience maintaining Github Organizations or Administration of other source control products
• Experience with AWS, Azure, GCP or Vmware is an asset
• Ability to construct advanced dashboards using various filter types in Jira and Confluence
• Experience in researching, building a business purchase case, and installing Atlassian Apps.
• Understanding of User & Group management through Atlassian Access.
• Experience maintaining and supporting systems or tools in a rapidly changing environment
• Strong analytical skills.
• Atlassian Certifications an asset.
• Ability to work in a dynamic agile environment.
• Must have strong work ethic with good time management skills.
• Excellent verbal and written communication skills.

On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.

The base salary range for this job family is 75,000 to 246,000 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.