Job DescriptionJob Summary:The Quality & Training Manager will be responsible for creating and implementing training and development programs for colleagues of an ultra-luxury resort. The ideal candidate will identify areas where colleagues need to improve, oversees training strategy, curriculum development, delivery methods, evaluation to ensure measurable impact on individual, and organizational performance.
A little bit about your day:Reporting to the Hotel Manager, every day is different, but you'll mostly:
- Develop and implement Forbes knowledge checks.
- Conduct needs assessments to identify areas where colleagues need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes Five-Star standards.
- Collaborate with department managers to determine training needs and develop tailored training programs for each department.
- Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel's values and standards.
- Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles.
- Develop and maintain training materials, including manuals, job aids, and e-learning courses.
- Evaluate the effectiveness of training programs by conducting post-training assessments and surveys.
- Keep up to date with industry trends and incorporate best practices into the resort's learning programs.
- Collaborate with People & Culture for Orientation and onboarding agendas, guides and all other needs.
- Collaborate with department heads in recommending any corrections needed to achieve our standards.
What we need from you:- Minimum 3 years' experience in a learning and development role, preferably in the hospitality industry or ultra-luxury setting.
- Bachelor's degree in HR, Education, Hospitality, or a related field.
- Experience developing and delivering training programs for diverse employee groups.
- Strong communication and presentation skills.
- Bilingual English & Spanish.
- Excellent organizational and project management skills.
- Proficiency in Microsoft Office, and Canva.
- Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels.
- Strong attention to detail and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Flexibility to work evenings, weekends, holidays, and when major city-wide events or pacing require.
What you can expect from us: The annual pay range for this role is
$85,000.00 to $90,000.00. This range is only applicable for jobs to be performed at
Regent Santa Monica Beach. This position is eligible to participate in the Company's Bonus Plan.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
