Dine Brands Global, Inc.

Learning Experience Designer (Bilingual)

Dine Brands Global, Inc. • $75K — $90K *
Pasadena, CA 91104In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Instructional Design, Education, Learning and Development, or related field
  • 3-6+ years of experience in instructional design or learning experience design
  • Proven ability to manage multiple projects in a fast-paced, evolving environment
  • Strong understanding of adult learning principles and instructional design fundamentals
  • Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar)
  • Strong communication and collaboration skills
  • Fluent in English and Spanish, able to ensure accuracy of translated content

Responsibilities

  • Design and develop learner-centered training solutions across modalities
  • Translate operational processes into actionable learning experiences for frontline teams
  • Analyze existing content into effective learning solutions for both brands
  • Apply instructional design methodologies to deliver high-impact solutions
  • Partner with stakeholders to ensure learning solutions reflect brand standards
  • Execute against project scope, timelines, and deliverables
  • Gather learner feedback to inform updates to training materials

Benefits

  • Engaging, team-oriented corporate culture
  • Opportunities for professional development and growth
  • Flexible working environment with field engagement
  • Supportive of continuous improvement initiatives
  • Dynamic, fast-paced work setting
Full Job Description


Position Summary

The Experience Designer is an individual contributor role responsible for designing and delivering brand-aligned learning experiences that support our Dual Brand concept. Reporting to the Sr. Manager of Learning & Development, this role partners with stakeholders across brands and functions to develop engaging, scalable training solutions that drive operational performance, business outcomes, and consistent guest experiences.

This role operates in a fast-paced, high-change environment and requires strong execution, adaptability, and the ability to manage multiple priorities. The ideal candidate brings experience in restaurant environments, a collaborative and solutions-oriented mindset, and the ability to design practical, performance-driven learning experiences for frontline operators and leaders.

Key Responsibilities
Learning Experience Design & Development
  • Design and develop learner-centered training solutions across modalities (eLearning, instructor-led, blended, and on-the-job)
  • Translate operational processes and brand standards into clear, actionable learning experiences for frontline teams and managers
  • Analyze and transform existing content into scalable, effective learning solutions across both brands
  • Apply instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to deliver high-impact solutions
  • Adapt and localize learning content for diverse audiences, ensuring cultural relevance and operational applicability
Collaboration
  • Partner with stakeholders across both brands to gather requirements and ensure learning solutions reflect brand standards and operational needs
  • Collaborate with cross-functional teams, including Operations, Culinary, Marketing, and Field teams to align training with key initiatives
  • Incorporate brand-specific elements into learning experiences while supporting consistency where appropriate
  • Provide recommendations on learning approaches based on business needs and learner experience
Stakeholder Support & Execution
  • Participate in needs analysis discussions and working sessions with Brand Training and Operations Teams and field teams
  • Execute against agreed project scope, timelines, and deliverables
  • Own end-to-end development of learning solutions, including scoping, design, stakeholder alignment, and delivery
  • Communicate progress and incorporate feedback to refine learning solutions
Content Development & LMS Execution
  • Develop and maintain learning content within the LMS (Docebo experience preferred)
  • Create engaging, interactive, and user-centric learning experiences aligned with brand guidelines
  • Utilize authoring tools (e.g., Articulate 360, Storyline, Rise) to produce high-quality materials
  • Ensure content is engaging, interactive, and aligned with brand guidelines
  • Manage course uploads, configurations, and updates in the LMS
  • Troubleshoot LMS content issues and support end-user experience
  • Optimize learning paths and assignments to drive completion and performance
Measurement & Continuous Improvement
  • Gather learner feedback and performance data to inform updates to training materials
  • Align learning solutions to key operational and business performance outcomes (e.g., guest experience, speed of service, accuracy, and sales drivers)
  • Conduct iterative improvements to learning content based on insights and stakeholder input
  • Support ongoing updates as business needs evolve
Required Qualifications
  • Bachelor's degree in Instructional Design, Education, Learning and Development, or related field
  • 3-6+ years of experience in instructional design or learning experience design
  • Proven ability to manage multiple projects in a fast-paced, evolving environment
  • Strong understanding of adult learning principles and instructional design fundamentals
  • Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar)
  • Strong communication (written and verbal) and collaboration skills
  • Experience with LMS Administration, Docebo preferred
  • Fluent in English and Spanish (written and verbal), with the ability to review, validate, and ensure accuracy of translated learning content for operational use
  • Target Salary $75k-$90k depending on experience


Preferred Qualifications
  • Experience supporting Quick Service Restaurant (QSR) or Full-Service Restaurant (FSR) environments
  • Familiarity with restaurant operations, training, or field enablement
  • Experience working with multi-brand franchise systems or multi-unit operations
  • Knowledge of Docebo LMS administration and reporting tools
  • Experience creating learning for frontline and hourly team members
  • Exposure to agile development or rapid content design cycles
  • Basic graphic design or multimedia development skills
  • Familiarity with UX design tools (e.g., Figma, Adobe Creative Suite)
  • Familiarity with emerging learning technologies, including AI-enabled content development tools
Critical Skills & Competencies
  • Instructional Design Expertise: Strong foundation in adult learning theory and content design best practices
  • Execution & Ownership: Delivers high-quality learning solutions from concept through implementation
  • LMS Content Creation: Advanced ability to build, deploy, and optimize digital learning experiences
  • Learner Focus: Designs practical, engaging experiences that support on-the-job performance
  • Collaboration: Ability to partner effectively across L&D, Operations, and HR
  • Business Acumen: Connects learning solutions to operational performance and business outcomes
  • Collaboration: Ability to partner effectively across L&D, Operations, and cross-functional teams
  • Attention to Detail: Ensures accuracy, consistency, and alignment with brand standards
  • Adaptability: Thrives in a fast-paced, evolving environment
  • Data-Driven Mindset: Uses metrics and feedback to continuously improve learning experiences
Success Measures
  • Timely delivery of high-quality learning solutions
  • Alignment with brand standards and operational needs
  • Stakeholder satisfaction with deliverables
  • Learner engagement and feedback
  • Ongoing accuracy and relevance of training content
Work Environment
  • Corporate office environment with periodic field engagement to observe and support training initiatives
  • Works in a fast-paced, dynamic environment with changing priorities and deadlines
  • Requires extended periods of sitting, computer work, and virtual collaboration
  • Must be comfortable managing multiple tasks and adapting to evolving business needs

About Dine Brands Global, Inc.

Dine Brands Global, Inc., together with its subsidiaries, owns, franchises, operates, and rents full-service restaurants in the United States and internationally. The company operates through two segments, Franchise Operations and Company-Operated Restaurants. Its restaurant concepts include IHOP, a family dining restaurant chain that serves pancakes, omelettes, waffles, eggs, and bacon; and Applebee's Neighborhood Grill + Bar, a casual dining restaurant chain that serves appetizers, entrees, and alcoholic and non-alcoholic beverages, including pastas, burgers, sandwiches, chicken, and salads. Dine Brands Global, Inc. was founded in 1958 and is based in Glendale, California.
Learn more about Dine Brands Global, Inc.
Size
3,521 employees
Market Cap
$1 billion
Industry
Food & Beverages
Net Income
-$103.9 million
5 Year Trend
+2.6%
Revenue
$689.2 million
NASDAQ
DIN
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Dine Brands Global, Inc.

More Hospitality & Recreation Jobs

Find similar Learning Experience Designer (Bilingual) jobs:

NationwidePasadena, CA