Related experience in Telecom, Security & LSS Required

Full benefits available after 30 days of employment! Full-time, direct hire position!

Job Summary:

The Quality Supervisor oversees a team of Quality Training Specialists to execute the activities required to meet IES training and quality standards.

General Job Duties and Responsibilities:

• Work closely with Quality Manager to establish company's quality procedures, standards and specifications for all business units.
• Define and train quality procedures to team and operations staff.
• Review reports done by team to ensure customer requirements are met.
• Ensure that manufacturers’ specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing data and recommendations.
• Make suggestions for changes and improvements and how to implement them.
• Use relevant quality tools to make sure managers and other staff understand how to improve the business.
• Monitor team to confirm we are working as effectively as possible.
• Be a customer advocate.
• Mentor team members to achieve goals; professional and personal.
• Other duties as assigned.

Physical and Mental Requirements:

• Operate as a team member of management
• Strong verbal and written communication skills
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. 
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
• For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds. 
• Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to learn and teach Company and customer project management systems.
• Estimated 50% travel
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

• High School diploma or equivalent.
• Must have a minimum of three (3) years training experience or related role. 
• Must have a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer BICSI trainer certification.
• Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.        
• Must have working knowledge of arithmetic, algebra, geometry and their applications.
• Skilled in numerical and statistical analysis.
• Must be able to organize and plan your work and work of others.
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Must meet Company minimum driving standards.
• Working knowledge of instructional design and adult learning theory practice preferred
• Must be able to lead and work as part of a team.
• Ability to determine the kind of tools and equipment needed to do a job.
• Possess good knowledge of arithmetic, algebra, geometry and their application.
• Maintain technical knowledge by attending educational workshops, reviewing publications
• Working knowledge of construction process (bid process, project management, delegation, financial etc.
• Must have BICSI Technician certification
• Prefer BICSI trainer certification.