POSITION SUMMARY: The Quality Manager Polymer Center serves as the site quality leader, with responsibility for product quality, the quality management system, the Quality Control Laboratory, customer quality matters, and corrective and preventive action (CAPA). The incumbent monitors incoming-material quality, leads quality improvement efforts, and supports Operations in maintaining process windows, resolving processing issues, and improving process performance to produce clean, washed rPET flake and sorted polyolefin bales.
PRINCIPAL RESPONSIBILITIES: - Serve as the site quality leader, with overall responsibility for the development, administration, and continuous improvement of the Polymer Center quality assurance system.
- Manage the Quality Control Laboratory, associated equipment, external service and calibration providers, and the testing matrix for all products; and lead, train, and develop Quality Control Laboratory Technicians.
- Establish quality metrics, analyze trends, communicate results to site leadership, and lead cross-functional actions to improve product conformance, process capability, and customer satisfaction.
- Act as the primary site contact for customer quality matters and own the customer complaint and CAPA process, including issue intake, containment, investigation, root cause analysis, action assignment, customer communication, documentation, closure, and verification of effectiveness while partnering with customers and internal stakeholders to establish product specifications.
- Monitor incoming material quality and partners with supplying Recycling Centers and third-party vendors to establish specifications and resolve nonconforming material.
- Support Operations in developing, maintaining, and improving process windows and recipes for Sorting, Grinding, and Wash Line equipment to consistently meet product specifications.
- Support Operations in tracking processing issues through resolution and provide advanced technical assistance based on knowledge of Polymer Center Sorting, Grinding, and Washing equipment.
- Coordinate troubleshooting with equipment suppliers and support compliance with Company safety procedures and applicable federal and state regulations.
- Perform other job-related duties as assigned or apparent.
QUALIFICATIONS:- Ability to learn industrial equipment and processes quickly and apply that knowledge to quality and operational improvement.
- Proficiency with Microsoft Office and data-analysis tools.
- Strong data-based problem-solving skills, including root cause analysis and statistical analysis.
- Strong written and verbal communication skills, customer orientation, and the ability to collaborate across functions.
- Demonstrated ability to lead and develop employees, encourage engagement, organize competing priorities, and drive accountability.
- Ability to lead technical staff and communicate effectively with customers and cross-functional teams.
MINIMUM REQUIREMENTS:- Bachelor's degree in engineering, quality, manufacturing, materials science, chemistry, or a related technical field; or an equivalent combination of education and relevant experience.
- 4-7 years of relevant manufacturing, quality, or process-engineering experience, including responsibility for product quality or quality-system activities.
- Experience administering quality processes and leading root cause analysis, corrective actions and CAPA through closure.
Rewarding Compensation and BenefitsEligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
