Reference # 01153

Posted Wednesday, August 12th, 2026 at 12:00am

Scope Public Applications Accepted

Position Quality Improvement Specialist

Department Quality, Patient Safety & Risk

Vacancy Yes

Term Permanent, Full-Time

Pay $88,070 - $90,712

LOCATION

Located approximately 100 kilometres east of Toronto, NHH is a vibrant community hospital delivering a broad range of acute, post-acute, outpatient and diagnostic services. Directly serving a growing population of more than 60,000 residents spread across a mix of urban and rural settings, NHH directly employs approximately 750 people and relies on the additional support provided by a highly engaged and supportive network of physicians, midwives and volunteers.

ROLE OVERVIEW

Working closely with other members of the Quality Patient Safety and Risk (QPSR) team and reporting to, and under the guidance of, the Manager, Quality, Patient Safety & Risk, the Quality Improvement Specialist (QIS) will provide support in the areas of consultation, coaching and mentorship in the application of quality improvement best practices, tools and mechanisms designed to meet the strategic goals of the organization. The QIS will also contribute to the improvement of processes for care and service delivery and contribute to the achievement of sustainable change in support of improved patient outcomes. The QIS will use collaboration and partnership skills to provide "at-the-elbow" support and oversight, supporting implementation and effective application of the quality management system and ensuring that the intended outcomes achieve the components of NHH's quality framework.

Duties and Responsibilities include but are not limited to:

• Working under the guidance of the Manager to operationalize quality improvement initiatives and patient safety framework across the organization, coordinating several projects simultaneously.
• Assists in maintaining, reviewing, and analyzing data within the Incident Management System to determine root causes and corrective actions.
• Monitors resources, progress, and measures for the organization's Quality Improvement Plan (QIP) and Patient Safety Plan.
• Provide leadership and support to Quality Practice Committee (QPCs) and working groups involved in improving processes, patient safety and patient outcomes within NHH.
• Assist with ongoing Accreditation (Qmentum Global) readiness and working with programs and departments to embed Accreditation readiness into daily work and operational planning.
• Contribute to internal and external reporting, data analysis and visualization, policy development, quality toolkit development and management and quality improvement education (huddles/general orientation).
• Leads internal safety surveillance/audits related to emergency preparedness.
• Assists with the coordination and facilitation of applicable training programs and initiatives.
• Meets legislative, corporation and departmental requirements for Occupational Health and Safety, Quality Assurance, Accreditation and Risk Management.
• Follows safe and healthy work practices whilst maintaining a safe and healthy work environment through attendance at education programs, use of established reporting mechanisms for injuries, illnesses and hazards, and adherence to health and safety related policies and procedures.
• Acts as a delegate regional liaison for NHH when required.

QUALIFICATIONS/REQUIREMENTS

• Completion of relevant post-secondary education ideally in a health-related field.
• Demonstration of relevant experience in healthcare or comparable industry.
• Working knowledge of governmental and other regulatory standards, requirements, guidelines, and industry best practices related to Patient Safety, Quality Improvement, and Accreditation.
• Working knowledge of current legislation governing healthcare facilities (e.g. Personal Health Information Protection Act, Health Care Consent Act, Mental Health Act, the Excellent Care for All Act, etc.).
• Previous experience conducting and evaluating research, using data measurement and analysis pertaining to risk, quality, and patient safety.
• Demonstrated commitment to our core values of Quality, Respect, Integrity, Teamwork and Compassion; and commitment to our shared purpose of "people first".
• Demonstrated ability to foster an inclusive workplace culture that values diversity and promotes equity and belonging, with a focus on people first.
• Demonstrated commitment to patient and person-centred care and improvement strategies that promote health equity.
• Ability to work collaboratively with multiple interest holders to identify performance and outcome indicators, monitor and analyze data, develop and implement Quality Improvement initiatives.
• Ability to apply a systems-focused approach to achieve optimal results in quality, safety, and patient experience.
• Ability to lead a change management approach, ensuring application of principles while coaching teams through the change process.
• Highly organized multitasker and detail-oriented professional with the ability to work well under pressure and meet deadlines in a fast-paced and dynamic environment.
• Demonstrated ability to work independently and be self-directed.
• Demonstrates a professional and respectful attitude to patients, public, volunteers and colleagues and fosters good public relations and effective working relationships.
• High drive for results, service excellence and can-do and conscientious approach to work.
• Computer/technical proficiency in Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.
• Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices.
• Flexibility and ability to adapt working style to achieve desired outcomes.

PHYSICAL EFFORT AND WORKING CONDITIONS

• Prolonged work in a busy environment.
• Intense visual and mental concentration.
• Maintaining work accuracy and prioritizing work despite constant interruptions and conflicting demands.
• Responding quickly and appropriately to emergencies.
• Always maintaining confidentiality of information.

EMPLOYMENT REQUIREMENTS

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was completed less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process, which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Northumberland Hills Hospital may choose to conduct parts/all of the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

While we thank all those who express interest in this exciting position; kindly note that due to high volumes of interest, only those selected for an interview will be contacted.