Position Overview

As a Quality Engineer Manager Sr within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Senior Quality Engineering (QE) Manager is responsible for defining, leading, and continuously improving the quality strategy across the software development lifecycle (SDLC). This role is part of software engineering and partners closely with the product and business stakeholders to integrate quality early and ensure reliable, scalable, and high-quality software releases. The QE Manager promotes best practices in both manual and automated testing, actively participates in sprint and release cycles, and ensures that quality risks are identified and addressed proactively.
The ideal candidate brings strong testing expertise, hands-on automation experience, and the ability to lead and influence teams to deliver high-quality outcomes aligned with business and technical goals.

Key Responsibilities
• Promote and enforce best practices across all aspects of testing, including manual and automated testing
• Collaborate with product owners, developers, architects, and other stakeholders to integrate quality early in the SDLC
• Define, maintain, and ensure alignment of the test strategy with business objectives and technical requirements
• Play an active role in testing activities during sprint execution and release cycles
• Ensure appropriate test coverage and quality gates are in place throughout development and deployment
• Produce and maintain required test artifacts for releases
• Identify, communicate, and escalate risks when quality may be compromised
• Drive continuous improvement in testing processes, tools, and metrics
• Support and guide teams in adopting effective automation strategies
• Provide leadership, mentoring, and support to QE and testing team members

Required Skills and Experience
• Strong understanding of software testing methodologies and quality engineering principles
• Experience collaborating with cross-functional stakeholders to embed quality early in the SDLC
• Ability to define and execute a comprehensive test strategy aligned with business and technical needs
• Experience participating in Agile/Scrum sprint and release cycles
• Demonstrated ability to identify, raise, and manage quality risks effectively
• Database experience with SQL for test validation and data analysis
• Strong communication skills, with the ability to influence without authority
• Analytical mindset with a focus on continuous improvement

Preferred Qualifications
• Proven experience with automation testing frameworks and tools
• Hands-on experience promoting best practices in both manual and automated testing
• Prior people or team management experience
• Experience leading or scaling QE practices in an Agile or DevOps environment
• Familiarity with CI/CD pipelines and integrating automated tests into build and deployment processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Oversees all QA activities and processes for a major or multiple software products or systems.
• Ensures that performance and quality products conform to established company, industry, and regulatory standards.
• Investigates problems and develops disposition and corrective actions for recurring discrepancies. Provides feedback and input for software development standards and practices.
• Leads implementation, control, and distribution of all Quality Assurance programs, practices, standards, methodologies, and metrics. Reviews results of major and final tests to determine if product specifications are met in line with requirements and standards.
• Oversees performance of managers and teams. Identifies and addresses staff training and development needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Analytical Thinking, Artificial Intelligence (AI), Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Selenium, Software Testing, Test Case Development, Usability Testing

Competencies
Application Testing, Coaching Others, Emerging Technologies, Process Management, Software Process Improvement (SPI), Software Quality Assurance And Testing, System Development Life Cycle, System Testing, Technical Documentation Management

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.