A Day in the Life
The Quality Engineering function within Service and Repair is responsible for ensuring compliance, product quality, supplier quality technical support and continuous improvement across service center and field service operations. This team partners closely with Engineering, Regulatory, Supplier Quality, Post-Market Quality, and Operating Units to support quality system requirements, continuous improvement initiatives, supplier management, audit readiness, and the introduction and sustainment of products throughout the service lifecycle.

The Service & Repair Quality Engineer II provides quality engineering support for a global Service and Repair organization. This role partners cross-functionally to maintain compliance with quality system requirements, support daily operations, drive resolution of quality issues, support supplied products and processes, and ensure audit readiness across service center and field service activities. The Quality Engineer II also plays a key role in Corrective and Preventive Action (CAPA) activities, process validation efforts, and continuous improvement initiatives that support operational performance and product quality.

This role is based in Rice Creek, Minnesota and requires onsite presence 5 days per week to support manufacturing and service operations. Travel is expected to be 15% or less.

Primary Responsibilities:

• Partner with Engineering, Supplier Quality, Design Quality, Regulatory, Post-Market Quality, and Operating Units to support quality system compliance and operational objectives.
• Develop, implement, and maintain quality standards, procedures, and controls within a service and repair environment.
• Provide quality oversight for validation and verification activities, nonconformance management, and Corrective and Preventive Action (CAPA) processes.
• Investigate quality issues, assess risk, and support implementation of effective corrective actions.
• Ensure that suppliers deliver quality parts, materials, and services.
• Coordinate and monitor change control process (including review and approval) to ensure performance, compliance and regulatory requirements are met and properly documented.
• Review/prepare test plans and reports (qualification, validation) for change and improvement activities (supplier certifications, material/sub-supplier changes and supplier performed special processes); leveraging the Production Part Approval Process (PPAP) when required.
• Conduct audit/assessment of current or future suppliers ensuring they are compliant with associated Medtronic policies and GMP/ISO requirements.
• Monitor, analyze, and communicate quality metrics, performance trends, and improvement opportunities to stakeholders.
• Lead quality walks, facilitate resolution of identified gaps, and track actions through completion.
• Initiate, manage, and support Supplier Action Requests (SAR) and Supplier Corrective and Preventive Actions (SCAPA) in accordance with applicable procedures and escalation criteria.
• Support internal and external audits by coordinating audit readiness activities and representing the service organization during audit interactions.
• Contribute to continuous improvement initiatives across areas including incoming inspection, inventory control, production processes, product evaluation, and operational quality systems.

Required Qualifications:

• Bachelor's Degree in Engineering, Science, or a technical field with 2+ years of engineering and/or quality experience OR an Advanced Degree in Engineering, Science, or a technical field with 0+ years of engineering and/or quality experience.

Preferred Qualifications:

• Quality System Lead Auditor experience (ISO 13485).
• Working knowledge of ISO 14971 and medical device risk management principles.
• Experience working in a regulated industry, preferably in the medical device industry.
• Experience analyzing quality data, investigating issues, and supporting corrective action activities.
• Experience in supplier quality processes (Supplier controls, process validation, failure investigation techniques, nonconforming product controls, and protocol/report generation.
• Ability to collaborate effectively across multiple functions and organizational levels.
• Experience supporting service, repair, manufacturing, or operations-focused quality activities.
• Experience with Corrective and Preventive Action (CAPA), nonconformance management, and root cause investigation methodologies.
• Experience with equipment/process validation and verification requirements.
• Experience supporting internal or external audits in a regulated industry.
• Familiarity with continuous improvement methodologies and quality performance metric reporting.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. a7 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official [redacted].com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [redacted].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$79,200.00 - $118,800.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans