Job DescriptionAs a Customer Qualification Engineer II, your primary role is to provide support for customer qualifications on our datacenter SSD products. During the product qualification phase, you will provide support on test execution, failure analysis, and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.
Responsibilities: - Install and configure qualification infrastructure for testing
- Drive execution of customer qualifications according to schedule
- Work with the respective Product Support Engineer to ensure alignment of tasks
- Perform initial failure triage on any issues found during qualifications
- Use defect ticket tracking systems to provide responsive support for debug tasks
- Drive issues to resolution through iterative testing and analysis
Qualifications- BS degree in engineering or equivalent of minimum of 2+ years hands-on experience with SSDs and/or platform hardware testing
- Strong understanding of computer system architecture fundamentals
- Platform-level troubleshooting skills to include run/break/fix capabilities and issue isolation
- Experience triaging issues in Windows and/or Linux server operating systems
- Experience developing Python/PowerShell/Bash scripts
- Familiar with data manipulation/analysis (spreadsheets or more advanced tools)
- Good technical communication skills providing detail in complex scenarios
Preferred Qualifications:- Experience with PCIe/NVMe protocols, including analyzer and power measurement tools
- Experience with SSD performance measurement tools and methodologies
- Experience with SSD test system usage
Additional InformationReq#2271; #LI-JV1The expected salary for this position is $85,820.00 - $143,030.00.
At KIOXIA, we value the following:- Investment in you
- Offering opportunities for career growth and personal development training
- Open-minded management
- Empowering employees by listening and responding to ideas, issues, and approaches
- Flexible work-life balance
- Offering a generous PTO allotment, holiday shutdown, and flexible work options
- Variety of cultures, perspectives, backgrounds and experiences of all our team members
- Through our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for all
- Benefits for our team members
- Excellent medical and non-medical benefits, 401(k) matching, pet insurance
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