QI Field Services Manager - Livonia, MIPosition Type: Hybrid Salary: $80,000 - $85,000/yr. Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.
- Quality Improvement
- Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
- Represent the state on the QI Network leadership team and participate in state staff meetings
- In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
- Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
- Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
- Partner with Operations to identify training needs and to develop resources to meet those needs
- Risk Management
- Oversee the implementation of the incident reporting system according to our Incident Management Protocol
- Organize and manage monthly trended incident reporting of system data to Operations for their review and action
- Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
- Conduct complex and high-level internal investigations
- Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
- Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
- Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
- Compliance
- Develop and oversee quality and compliance monitoring systems to measure the state's compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
- Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
- Complete Network Performance Audits
- Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
- Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
- Customer Engagement
- Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
- Collaborate with Operations leadership to determine and implement local customer engagement activities
- Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
- Direct and manage the performance of QI Specialists in tandem with Operations supervisors
- Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
Travel: - Will be expected to visit facilities from Livonia to Ann Arbor to Muskegon.
Qualifications: - Bachelor's degree
- Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
- Experience with Michigan State licensing a MUST.
- Previous experience working for a CARF-accredited agency required.
- Supervisory experience strongly preferred
- Excellent leadership skills with an ability to influence others and drive change; "hands-on" leader who promotes collaboration through example
- Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
- Effective communication skills to manage relationships
- Self-motivated and collaborative; a team player
Additional Qualifications for Adult Day Health Operating Group - 3-5 years of experience in support of DPH regulations
Why Join Us? - Full compensation/benefits package for full-time employees.
- 401(k) with company match
- Paid time off and holiday pay
- Enjoy complex work that makes a difference in the lives of those we serve
- Career development and advancement opportunities across a nationwide network
- Employee Referral Program bonus opportunities for eligible roles
Come join our amazing team of committed, caring professionals. Apply Today! 
