Agency Information DIVISION AGENCY OPERATIONS DEPARTMENT/SECTION INFORMATION TECHNOLOGY About the Agency Operations Division The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.
Agency Counsel Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decisionmaking, and ensure compliance with statutory and regulatory requirements and PUCT policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.
Central Records Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.
Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.
Library The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.
Financial Resources Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.
Human Resources Human Resources supports the PUCT's mission with the belief that our people are the agency's most valuable resource. We partner with employees and agency leadership to attract, develop, support, and retain a highly qualified workforce while fostering a workplace where employees are valued, supported, and equipped to succeed.
The Human Resources Department provides comprehensive workforce services, including recruitment and staffing, classification and compensation, benefits and leave administration, employee relations, performance management, onboarding, and workforce planning. HR also develops and administers human resources policies and procedures, provides guidance and support to employees, provides human resources guidance and training to supervisors, and promotes fair, consistent, and effective practices that support our people and advance the agency's mission.
Information Technology Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT's internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.
Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff's ability to use their computer resources. Additionally, they manage the agency's servers, perform systems management and integration, and support resolving IT related issues for staff.
Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.
Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.
Learning and Development The Learning and Development program fosters a culture of learning at the PUCT and works to meet the needs of our staff. Those needs can be division specific, subjectmatter specific, and individualistic. By investing in professional development, the PUCT can more effectively serve Texans.
Services provided by Learning and Development include:
An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
A learning platform where employees have access to training resources designed to enhance an employee's skills and knowledge.
Knowledgesharing sessions that allows employees to be a part of the agency's learning community where employees can share their PUCT experience and knowledge.
Build solutions. Improve processes. Make an impact. Put your programming skills to work in a role where technology supports the meaningful work of the Public Utility Commission of Texas (PUCT).
Information Technology is seeking a
Programmer to design, develop, enhance, and support applications that meet the evolving business needs of the PUCT. This position will work with the Mendix lowcode development platform, collaborate with agency staff and technical teams to identify business requirements, troubleshoot and improve existing applications, and develop effective technology solutions that enhance agency operations.
If you are a creative problemsolver who enjoys turning business needs into practical technology solutions, we want to hear from you. Bring your technical expertise, collaborative mindset, and drive for continuous improvement to the PUCT and help shape the tools that support the agency's work.
The ideal candidate should possess the following minimum qualifications. Applicants must meet all the required minimum qualifications to be considered for this position.
Programmer IV - Graduation from an accredited college or university with a bachelors degree or higher in computer science, information technology, management information systems, software engineering, computer engineering, or a related field; and
- A minimum of four years of fulltime paid work experience in website development and maintenance, computer programming, application design, development, implementation, support work, or a combination of these areas.
- Additional fulltime experience in website development and maintenance, computer programming, application design, development, implementation, or support may be substituted for the required education on a yearforyear basis.
Programmer V - Graduation from an accredited college or university with a bachelors degree or higher computer science, information technology, management information systems, software engineering, computer engineering, or a related field; and
- A minimum of five years of fulltime paid work experience in website development and maintenance, computer programming, application design, development, implementation, support work, or a combination of these areas.
- Additional fulltime experience in website development and maintenance, computer programming, application design, development, implementation, or support may be substituted for the required education on a yearforyear basis.
Preferred Qualifications The ideal candidate will also possess one or more of the following preferred qualifications:
- Experience developing applications on the Mendix lowcode platform.
- Mendix Intermediate Developer Certification or higherlevel Medix certification.
- Experience applying Agile software development methodologies to develop processdriven applications.
WORK SCHEDULE The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests is based on business needs and management discretion and is not guaranteed.
Newly hired employees are required to complete a waiting period before becoming eligible to telecommute. After 30 days of employment and with supervisor approval, a new hire may telecommute up to one day per week. After 90 days of employment and with supervisor approval, a new hire may telecommute up to two days per week. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.
