Agency Information DIVISION AGENCY OPERATIONS DEPARTMENT/SECTION INFORMATION TECHNOLOGY About the Agency Operations Division The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.
Agency Counsel Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decisionmaking, and ensure compliance with statutory and regulatory requirements and PUCT policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.
Central Records Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.
Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.
Library The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.
Financial Resources Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.
Human Resources Human Resources supports the PUCT's mission with the belief that our people are the agency's most valuable resource. We partner with employees and agency leadership to attract, develop, support, and retain a highly qualified workforce while fostering a workplace where employees are valued, supported, and equipped to succeed.
The Human Resources Department provides comprehensive workforce services, including recruitment and staffing, classification and compensation, benefits and leave administration, employee relations, performance management, onboarding, and workforce planning. HR also develops and administers human resources policies and procedures, provides guidance and support to employees, provides human resources guidance and training to supervisors, and promotes fair, consistent, and effective practices that support our people and advance the agency's mission.
Information Technology Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT's internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.
Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff's ability to use their computer resources. Additionally, they manage the agency's servers, perform systems management and integration, and support resolving IT related issues for staff.
Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.
Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.
Learning and Development The Learning and Development program fosters a culture of learning at the PUCT and works to meet the needs of our staff. Those needs can be division specific, subjectmatter specific, and individualistic. By investing in professional development, the PUCT can more effectively serve Texans.
Services provided by Learning and Development include:
An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
A learning platform where employees have access to training resources designed to enhance an employee's skills and knowledge.
Knowledgesharing sessions that allows employees to be a part of the agency's learning community where employees can share their PUCT experience and knowledge.
Turn business needs into technology solutions that make a difference. Bring your analytical thinking and problemsolving skills to the Public Utility Commission of Texas and help improve the systems and processes that support the agency's work.
The Agency Operations Division is seeking an IT Business Analyst to support the Information Technology Department by analyzing business needs, gathering and documenting requirements, evaluating processes and workflows, and translating user needs into effective technology solutions. This position will collaborate with agency leadership, staff, subject matter experts, developers, vendors, and other stakeholders throughout the system development lifecycle and support user acceptance testing, implementation, and ongoing system improvements.
If you enjoy connecting people, processes, and technology to solve problems and improve the way work gets done, we want to hear from you. Bring your business analysis expertise and collaborative mindset to the PUCT and help shape technology solutions that support the agency's mission.
The ideal candidate should possess the following minimum qualifications. Applicants must meet all the required minimum qualifications to be considered for this position.
- Graduation from an accredited college or university with a bachelor's degree; and
- A minimum of three years of fulltime paid work experience as a Business Analyst or in a related IT role in supporting application development within an agile framework.
- Additional fulltime work experience as a Business Analyst or in a related IT role supporting application development with an agile framework may be substituted for education on a yearforyear basis.
Preferred Qualifications The ideal candidate will also possess one or more of the following preferred qualifications:
- Experience developing user stories, acceptance criteria, process workflows, or user acceptance testing documentation.
- Experience in estimating project effort and timelines.
- Experience in expressing technical and business concepts and conclusions orally and in writing.
WORK SCHEDULE The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests is based on business needs and management discretion and is not guaranteed.
Newly hired employees are required to complete a waiting period before becoming eligible to telecommute. After 30 days of employment and with supervisor approval, a new hire may telecommute up to one day per week. After 90 days of employment and with supervisor approval, a new hire may telecommute up to two days per week. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.
VETERAN'S PREFERENCE Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.
The MOS codes applicable to this position can be accessed at:
Military Crosswalk for IT Business Analyst
If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran DD Form 214; Surviving Spouse of a Veteran who has not remarried Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty Birth Certificate and DD Form 1300.
A detailed job description can be viewed on our website: https://puc.texas.gov/HumanResources/Home/Jobs Starting salary will be determined based on the selected candidate's qualifications and experience within the advertised salary range. The salary of an ERS retiree or noncontributing member may be 6% less than the recommended salary. REMARKS - Due to the volume of applications received, only candidates selected for an interview will be contacted. The timing of application review and interviews may vary based on the
