Job Summary

The Administrator is a full-time position reporting directly to the Regional Manager. The Administrator oversees the entire operation of the facility, which includes knowledge of HUD, Tax Credit, Urban Futures BOND, LIHTC, and City of Los Angeles regulations and compliance, budgeting process, and Risk Management. This role emphasizes high-quality customer service, effective property management, and the creation of a safe, supportive, and respectful community environment. The Administrator monitors Senior Activity Center programming and participation, oversees hiring of new staff and employee performance, brings a variety of staff training, and responds to resident complaints and/or addresses resident concerns. The Administrator works closely with maintenance, resident services, and security teams to ensure the property remains welcoming, well-maintained, and fully compliant with all applicable housing regulations.

TYPICAL DUTIES AND RESPONSIBILITIES

Staff Supervision

• Supervise the Assistant Administrator, Department Heads, and Finance, Occupancy, and Resident Service Coordinator staff.
• Provide training, coaching, performance evaluations, and recommendations for staffing and compensation.
• Monitor employee performance, address disciplinary matters, and foster a collaborative work environment.
• Oversee maintenance staff and coordinate vendors for repairs, renovations, and preventative maintenance.

Personnel

• Maintain employee personnel files and process employment verifications, WFM input, payroll, and new hire onboarding.
• Partner with Human Resources throughout the hiring process, including interviews, candidate selection, and background screenings.
• Complete OSHA reporting, incident documentation, and workers' compensation claims as needed.

Community Relations

• Build relationships with community organizations and external partners to support resident needs.
• Serve as a liaison between residents and RHF leadership, addressing concerns and promoting resident engagement.
• Work with the Resident Service Coordinator to ensure residents have access to supportive services.

Property Management

• Oversee property inspections, curb appeal, maintenance operations, and pre-NSPIRE inspections.
• Review incident reports, resident complaints, and reasonable accommodation requests through resolution.
• Participate in fire drills and ensure the property meets safety and housing standards.

Manage property budgets and approve purchase orders, invoices, and operational expenses.

Property Program Compliance

• Ensure compliance with HUD, LIHTC, City of Los Angeles, and other affordable housing program requirements.
• Prepare for MOR, REAC/NSPIRE, Tax Credit, and other regulatory audits and inspections.
• Oversee certifications, EIV reporting, regulatory documentation, and required compliance reporting.
• Train and support Occupancy staff to maintain accurate and audit-ready records.

Safety and Security

• Maintain OSHA documentation and ensure required safety meetings are conducted.
• Partner with the Chief Engineer, security vendors, Downtown BID, and LAPD to promote property safety.
• Coordinate onsite filming approvals as needed.

Financial and Reporting

• Prepare quarterly Board Reports and review invoices, coding, and purchase orders.

• Conduct monthly department meetings and provide ongoing staff training.

• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

Qualifications

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• 3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
• Experience with LIHTC, HUD, Tax Credit, and other affordable housing programs preferred.
• Experience managing budgets, financial reporting, and property operations.
• Minimum of 3-5 years of progressive leadership or supervisory experience managing teams in a professional environment.
• Demonstrated ability to lead, motivate, coach, and develop employees to achieve individual and organizational goals.
• Strong experience with employee performance management, including goal setting, performance evaluations, corrective action, and recognition programs.
• Proven ability to effectively manage employee relations issues while maintaining confidentiality and professionalism.

Skills and Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

This is a full-time, exempt position. The anticipated salary range for this position is $81,120-$85,280 annually ($39.00-$41.00 per hour equivalent).

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance