Netomi

Prompt Engineer

Netomi$110K — $130K *
US-AnywhereRemote in Toronto, ON
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Computer Science, Data Science, Linguistics, or related field.
  • Strong understanding of natural language processing (NLP) and machine learning principles.
  • Experience in AI prompt engineering, including writing, optimizing, and evaluating prompts.
  • Proficiency in Python programming language.
  • Familiarity with AI frameworks and libraries like TensorFlow and PyTorch.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.

Responsibilities

  • Design and refine client-specific prompts for accuracy and relevance.
  • Improve prompts for clarity and performance, using automation for testing.
  • Develop evaluation frameworks and benchmarks for prompts.
  • Collaborate with Customer Success and Data Science teams, ensuring clear documentation.
  • Stay updated on NLP advancements and experiment with new prompting strategies.

Benefits

  • Opportunity to work with cutting-edge AI technology.
  • Collaborative team environment with cross-functional teamwork.
  • Focus on continuous learning and professional development.
  • Engagement with innovative research in NLP and AI.
  • Support in optimizing AI performance to enhance customer interactions.
Full Job Description
About the Role

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Responsibilities

  • Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
  • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
  • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
  • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
  • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.


Requirements

  • Bachelor's or Master's degree in Computer Science, Data Science, Linguistics, or a related field.
  • Strong understanding of natural language processing (NLP) and machine learning principles.
  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
  • Proficiency in programming languages such as Python.
  • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.


Nice to Have

  • Should have a minimum of 5 years of working in data science
  • Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
  • Knowledge of data visualization tools and techniques.
  • Background in linguistics or computational linguistics.
  • Experience with agile development methodologies.

About Netomi

Netomi is a software company that provides an AI-powered customer service platform. The company's platform uses natural language processing (NLP) and machine learning (ML) to automate customer service interactions and improve customer satisfaction. Netomi's customers include retailers, financial services companies, and other businesses with large customer service operations. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Netomi
Size
50 employees
Industry
Founded
2015

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