What You'll Do- Manage customer implementation projects from kickoff through go-live, ensuring projects are delivered on time and within scope.
- Serve as the primary point of contact for customers throughout implementation, providing regular updates and ensuring a positive customer experience.
- Coordinate project timelines, deliverables, meeting agendas, action items, and documentation.
- Partner closely with Technical Consultants to ensure technical work is completed according to project plans and customer expectations.
- Facilitate project meetings, track milestones, identify risks, and help remove roadblocks to keep projects moving forward.
- Support customer onboarding activities, including user training, testing coordination, and go-live readiness.
- Build strong relationships with customers and serve as a trusted partner throughout implementation and beyond.
- Transition customers from implementation into ongoing account management, conducting regular check-ins to ensure continued success and adoption.
- Identify opportunities to expand customer usage, introduce new features, and connect customers with additional Tenon solutions when appropriate.
- Coordinate internally with Product, Engineering, Support, and Customer Success to advocate for customer needs and resolve issues quickly.
- Maintain accurate project documentation and customer records within internal systems.
- Continuously look for ways to improve implementation processes and enhance the customer experience.
What We're Looking For- 2-5 years of experience in project management, customer success, account management, implementation, consulting, or a related customer-facing role.
- Experience managing multiple customer projects or accounts simultaneously.
- Strong organizational skills with excellent attention to detail and the ability to prioritize competing deadlines.
- Excellent communication and relationship-building skills with both internal teams and customers.
- A proactive mindset with the ability to solve problems and adapt in a fast-paced startup environment.
- Comfortable leading customer meetings and presenting project updates to stakeholders.
- Experience working with SaaS products or enterprise software is preferred.
- Familiarity with project management tools such as Jira, ClickUp, Asana, Monday.com, or similar platforms.
- Experience with ServiceNow is a plus but not required.
What We ValueAim HigherIf something we're working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
Humble + HungryIf someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
Total AlignmentWe make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.
Customer ObsessedWe work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.
Beginner's MindWe look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.
Compensation$75,000-$90,000 annual salary, based on experience.
