Apple

Project Manager, Retail Customer Experience Survey System

Apple$100K — $130K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of project management experience focused on continuous improvement.
  • Proven experience in cross-functional initiatives.
  • Familiarity with Waterfall and Agile methodologies, with effective project planning skills.
  • Strong verbal and written communication skills for diverse audiences.
  • Bachelor's Degree or equivalent experience required.
  • Understanding of customer experience metrics, especially NPS, and familiarity with quantitative market research.

Responsibilities

  • Support the operations of the global customer feedback survey program.
  • Collaborate with technical and business partners to maintain survey alignment with organizational goals.
  • Execute projects hands-on to enhance program infrastructure.
  • Monitor daily survey operations to ensure smooth execution and alignment with business needs.
  • Analyze data and provide insights on customer journeys and business changes.
  • Build and optimize operational systems for high-impact survey initiatives.

Benefits

  • Opportunity to work within a global team at a leading tech company.
  • Engagement in high-impact projects that directly influence customer experience.
  • Chance to develop skills in emerging technologies like generative AI.
  • Supportive environment for professional development and learning.
  • Collaborate with diverse teams, enhancing teamwork and communication skills.
Full Job Description
Join Apple Retail's Customer Insights team as a Project Manager and contribute to our global customer feedback survey program operations. In this role, you will support our Net Promoter Program survey infrastructure, assist with project execution, and collaborate closely with technical and business partners, to keep our surveys in sync with the business as it evolves and ensure smooth daily operations. Your work supporting data and reporting systems will amplify the voice of the customer to thousands of team members and leaders worldwide, so that they can deeply understand customer journeys, measure the impact of critical business changes, and continuously find opportunities for improvement.

In this role, you will contribute to initiatives that build, optimize, and maintain the robust operational systems of our high-impact, high-visibility customer survey program. You will support program infrastructure, helping to ensure surveys are aligned to organizational goals with key partners, through hands-on project execution.

5+ years project management experience, with dedication to continuous improvement and quality. Experience contributing to cross-functional initiatives. Familiarity with both Waterfall and Agile project management methodologies, with experience creating effective project plans with detailed timelines. Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to diverse audiences, influence partners, and foster collaborative relationships. Bachelor's Degree or equivalent industry experience.

Exposure to customer experience and/or retail functions, ideally with multi-channel platforms (e-commerce, in-store, digital platforms). Familiarity with quantitative market research concepts, especially NPS (Net Promoter Score) or similar customer experience tracking surveys. Experience working in close collaboration with technical teams, including data engineers. Experience with data querying languages (SQL, especially with Snowflake), data visualization tools (such as Tableau, Streamlit), text analytics, and emerging technologies such as large language models and generative AI. Otherwise, must be willing to learn as these are part of daily responsibilities. Ability to create diagrams and documentation describing system relationships (using tools such as Miro, OmniGraffle, Visio). Relevant certifications in project management, change management, and/or business analysis (such as PMP, PMI, Scrum, Six Sigma) are a plus, but not mandatory.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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