Resp & Qualifications PURPOSE: The individual will plan, organize, and manage small to mid-scale projects for successful delivery of objectives, on time and within budget. And will continue to be responsible for the results long term. Initiates, engages, and motivates cross-functional teams to deliver results. Identifies and mitigates risk and escalates as needed. Tracks progress and drives documentation to support project needs. Ensures end to end leadership for implementations, integration, business readiness and communications.
The team member will work on the FEP Health Services Liaison team. It's a small but very impactful team; directly impacting the divisions PIP and QAP goals. It requires regular interactions with operations, technical and health services Quality and Case Management teams. They should be able to lead a clinical pilot from inception to execution working closely with the Association and the vendor. In the FEP division, this role is the primary contact between the Association, and anything related to health services functions, which could include escalations from the Association and some coordination in the provider network space.
ESSENTIAL FUNCTIONS:- Plans and designates project resources, prepares budgets, monitors progress, tracks schedules, mitigates risks for FEP health services related projects.
- Provides end to end project management support in terms of reporting, project deliverable tracking and documentation for
medium-size projects. Acts as a liaison across all areas to ensure effective and efficient goals, scope, progress, and completion of projects. Coordinates issues throughout CareFirst, and externally when necessary, to promote accurately represented information. - Evaluates implications of existing or proposed projects, programs, processes, and policies/regulations through the use of critical and creative thinking and recommends improvements.
- Provides direction and motivation to project teams in a matrixed environment. Drives outcomes by fostering a collaborative culture. Manages relationships with key stakeholders, including management and vendors. Leads the execution of the project.
SUPERVISORY RESPONSIBILITY:This position has no direct reports, however, may informally lead teams in a matrix environment.
QUALIFICATIONS:Education Level: Bachelor's Degree Project Management, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 3 years experience in project related field
Preferred Qualifications:- Prior experience in FEP.
- Deep understanding of CareFirst FEP Health Services liaison functions. Experience in FEP health services data. Understanding of submitting FEP clinical pilots to the Association.
Knowledge, Skills and Abilities (KSAs)- Proficient in Microsoft Office applications.
- Ability to communicate effectively both in writing and verbally.
- Ability to exercise good judgment.
- Project planning and life cycle development.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $69,624 - $138,281
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
