Project Manager

Nightwing

$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in team leadership and management
  • Expert knowledge of Microsoft Office Suite, particularly SharePoint, Excel, PowerPoint, and Word
  • Strong critical thinking and problem-solving skills
  • Excellent organizational and time management abilities
  • Familiarity with customer service principles and practices
  • Ability to communicate effectively both verbally and in writing
  • TS/SCI with Polygraph clearance required from day one

Responsibilities

  • Manage and evaluate team performance and administrative tasks
  • Design and implement solutions for operational challenges
  • Continuously enhance service quality across teams
  • Provide timely, high-quality problem-solving focusing on root causes
  • Initiate team meetings to foster knowledge sharing and problem resolution
  • Adapt to a fast-paced and evolving work environment
  • Collaborate effectively with team members and work independently where necessary

Benefits

  • Work in a collaborative environment with strong leadership
  • Opportunity to lead diverse teams and drive innovation
  • Engage with customers to enhance satisfaction and quality standards
  • Potential for personal and professional growth within the organization
  • Access to cutting-edge tools and resources for project management
Full Job Description
Project Manager / Functional Lead - Senior Nightwing is seeking a seasoned, well rounded, and personable Functional Lead. In this role, the candidate will collaborate with the Program Management Office, and other strong leaders to drive the capture of business requirements, manage personnel performances, and other administrative activities. The successful candidate will be a self-starter comfortable with customers and leading a team, with strong attention to detail, and the ability to work in a fast-paced environment. Able to provide input and out of the box ideas to customer and team to facilitate innovation. Maturity, sound judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. • Accomplishes department objectives by managing staff; planning and evaluating performance activities, timecard approvals, attending interviews, developing personal growth opportunities, and other administrative duties as needed. • Conceptualize, design, and implement solutions to problems reported or discovered • Continuously improve the quality of service provided by all teams • Deliver timely and high-quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer • Initiate and participate in team meetings to share knowledge with team members and to efficiently resolve problems • Ability to work well in a constantly evolving work environment • Ability to work well with others as well as independently • Strong presentation skills Mandatory Skills: • Experience leading and managing a team • EXPERT knowledge of MS Suite of products, especially SharePoint, Excel, PowerPoint, and Word are required • Ability to work independently or as part of a team to meet deadlines • Strong time management, organizational and oral/written communication skills • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Critical Thinking - Using logic and reasoning to identify and strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • TS/SCI with Polygraph Required Day 1

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