Job Description Summary
The Marketing Operations Project Manager supports QVC's Customer & Marketing organization by creating the planning frameworks, workflows, governance, and visibility that help marketing teams execute with greater alignment and readiness.
You'll serve as a central connector across Brand, Performance, Customer, Loyalty, Content, Digital, and Events teams. You'll translate priorities into actionable workflows, identify risks and dependencies early, and help teams move from planning to execution with clarity and accountability.
This is an opportunity to shape how a growing marketing organization plans, prioritizes, communicates, and delivers work. You'll bring structure to complex, cross-functional initiatives while building trusted relationships with partners at every level.
Where You'll Work- This role is hybrid and will require you to be onsite at West Chester, Pennsylvania several days per month. Onsite days are predetermined and standard across the company.
- Job seekers must reside in Pennsylvania, New Jersey, or Delaware to be considered.
- Relocation assistance is not available for this role.
What You'll Do- Build and maintain marketing workflows, planning frameworks, reporting tools, and documentation that improve visibility and execution.
- Translate marketing priorities into actionable plans, timelines, deliverables, dependencies, and ownership across teams.
- Manage and evolve Airtable and related workflow platforms to support integrated marketing planning.
- Coordinate cross-functional timelines across Brand, Performance, Customer, Loyalty, Content, Digital, and Events teams.
- Identify bottlenecks, scope changes, resource conflicts, and delivery risks, then escalate issues with proposed solutions.
- Facilitate marketing cadences, including Marketing Council, Customer Impact Team, monthly business reviews, and team meetings.
- Prepare status updates, dashboards, meeting agendas, and decision documentation for stakeholders, including senior leaders.
- Improve processes, templates, tools, and operating practices that enable marketing teams to plan further ahead and execute more consistently.
- Drive follow-through across project contributors through clear communication, influence, and accountability.
What You'll Bring- 5 to 7 years of experience in project management, program management, marketing operations, or a related field.
- Experience managing cross-functional marketing projects, workflows, timelines, and deliverables.
- Experience with project management, workflow, planning, or reporting tools, such as Airtable or similar platforms.
- Knowledge of marketing processes, agency workflows, and integrated campaign execution.
- Strong communication and relationship-building skills, with the ability to work effectively across functions and levels of leadership.
- Ability to influence without direct authority and create alignment among partners with competing priorities.
- Strong organizational skills and attention to detail, with the ability to manage multiple assignments and changing priorities.
- Ability to identify process gaps, recommend improvements, and help teams adopt new tools or ways of working.
- Business acumen and the ability to connect marketing activities to broader business and customer objectives.
- A commitment to continuous learning, personal accountability, adaptability, and delivering quality results with speed.
Our
Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
