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Description
Position Overview The Project Manager, Field Operations, is a critical role responsible for driving operational excellence across Intercare's multi-site operations. Reporting directly to the Senior Managing Director (SMD) of Real Estate & Field Operations, this position balances responsibilities across three key areas: new center development, facilities management, and process improvement initiatives. The Project Manager will oversee projects end-to-end, ensuring strict adherence to deadlines, proactive communication of blockers, and alignment across cross-functional teams.
This individual will leverage advanced project management tools (such as Smartsheet, Jira, and Salesforce) to ensure visibility, accountability, and timely delivery of critical initiatives. The ideal candidate is highly organized, an exceptional communicator, and thrives in managing complex, multi-site operational projects.
Compensation / Salary: Starting at $85-100k
Reports to: SMD Real Estate and Field Ops Key Responsibilities Real Estate & New Center Development: - Support real estate processes including site tours, due diligence (zoning, signage restrictions, parking ratios), and lease negotiations.
- Remotely manage new center setup (furniture, signage, IT, utilities, vendor services) with the support of on-site staff.
- Coordinate vendor deliveries, installations, and schedules to ensure timely launches.
- Act as the primary point of contact between landlords, contractors, and internal teams.
- Facilitate alignment between Real Estate, Facilities, IT, Finance, Operations, and Clinical functions for new center openings.
Facilities Management: - Track and manage recurring maintenance contracts.
- Oversee work orders and vendor follow-up to ensure timely resolution.
- Escalate unresolved maintenance or repair delays to leadership.
- Partner with local leadership to ensure facilities are appropriately utilized and maintained.
Operations Process Improvement: - Manage departmental projects and initiatives that may overlap with School Services and Behavioral Health service lines.
- Assign clear deliverables and deadlines, proactively communicating blockers and ensuring accountability.
- Lead projects supporting performance improvement of individual locations ensuring clear tracking of Objectives and Key Results.
Systems & Data Management: - Build and maintain Smartsheet or Jira based templates for project timelines and progress tracking.
- Build applicable SOPs related to projects.
- Collaborate with IT/Analytics on Tableau dashboards to monitor KPIs and operational goals for projects assigned.
- Ensure appropriate tools are leveraged for communication and cross-team alignment (Ex. Salesforce).
Qualifications and Skills - Bachelor's degree in business, operations, project management, or related field.
- 5+ years of project management experience, preferably in multi-site operations.
- Demonstrated expertise in using project management tools such as Smartsheet, Jira, or equivalent platforms.
- Strong organizational and time-management skills, with a proven record of meeting strict deadlines.
- Excellent written and verbal communication skills, with the ability to proactively communicate risks and blockers.
- Experience coordinating across diverse stakeholder groups, including real estate, facilities, IT, finance, and clinical teams.
- Strong analytical skills with the ability to interpret KPIs and operational performance metrics.
Preferred - Experience in real estate, facilities management, or healthcare operations.
- Knowledge of data dashboards (e.g., Tableau) and CRM platforms (e.g., Salesforce).
- Six Sigma Certification.
