Job SummaryThe Project Manager develops engaging relationships with key voice client projects and coordinates the efforts of team members and third-party contractors or consultants to deliver high quality projects according to plans. Functions as a subject matter expert and advisor to collaborate with, mentor, and support team members.
Successful individuals typically have a minimum of five years of customer-facing work experience in a project manager role in a professional environment in the information technology sector focused on voice technology. A Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus.
This is an exempt role and is a member of the Project Management, Voice Department reporting directly to Director, Project Management with a preferred location of Field/Remote.
Essential Job Functions and Responsibilities- Work in collaboration with a variety of teams to create long and short-term project plans to complete on time and within budget. May include establishing the schedule, targeting milestones, and setting expectations to adhere to project deadlines.
- Work independently to set expectations that implementations are rolled out with careful due diligence and always focus on quality of work, preventing any potential network failure or re-work actions. Has authority to delegate tasks on the project to employees best positioned to complete them.
- Make recommendations and effective decisions when presented with multiple options for how to progress with a voice project.
- On a day-to-day basis, serve as a point of contact for teams when multiple units are assigned to the same project to set expectations for team synergy.
- Track the project status, periodically generate management reports, and attend meetings to coordinate project plans.
- Perform quality control on the project throughout development to maintain the standards expected
- Adjust schedules and targets on the project as needs or financing for the project change.
Required Qualifications- Successful completion of a bachelor's degree from an accredited university in computer science, information technology, network engineering, management, or another related field preferred.
- Minimum of five years of customer-facing work experience as a project manager in a professional environment in the information technology sector focused on voice technology. Experience in the hospitality industry is a plus.
- Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus.
- Discipline is required in change control, budget management, and on-time delivery performance. It is critical that PM can decide priorities, optimizing results across the workload and projects.
- Demonstrated solid understanding of voice network concepts and connectivity, data networking concepts highly desirable.
- Intermediate knowledge of data networks and hosted voice applications are required. Must be dedicated and committed to timely and effective problem resolution. BroadSoft hosted platform experience is preferred.
- Ability to assume responsibility and ownership for work performed.
- Ability to provide technical support for co-workers, customers, and other vendors.
- Must be able to work independently and in a fast-paced environment.
- Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment
- Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
- Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment.
- Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
- Willingness to share knowledge with team members, superiors, and users
- Strives to stay abreast of industry knowledge and performs with a high learning agility.
- Must have a strong interest in technical products and solutions.
- Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
- Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
- Must be authorized to work in the United States without sponsorship.
Workplace Benefits We OfferIn addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
- Medical and Prescription options, Dental, Orthodontics and Vision Plans
- Rich HSA company-funded options and Flexible Spending accounts
- 100% Company paid premiums for Short Term Disability
- Life and Accidental Death and Dismemberment insurance Plan options
- Supplemental Insurance Plan options
- 401(k) Profit-Sharing Retirement plan
- Flexible Paid Time Off after 60 days of employment
- Paid Holidays, per Employee Handbook
- Great workplace culture that embodies our values.
