The project manager under Decom & Access Migrations will be responsible for the implementation and execution of the strategies and programs targeted to improve the customer experience and simplify Verizon’s wireline service delivery. Our team aims to improve our long-term wireline cost structure by leveraging the best network, simplifying product sets, streamlining service options, and retiring outdated assets. The project manager is responsible for migrations of services that are being withdrawn and will be responsible for the implementation and execution of the program plan that allows for efficient customer migrations. Additionally, the project manager will lead proactive customer outreach and presents opportunities to clients, both internal and external.

• Working with or within the Consumer Mass Business, Verizon Partner Solutions, and or Verizon Enterprise Solutions organization or related customers / partners.

• Working with our customers, partners, and across lines of business to solve complex issues deriving from customer migrations.

• Analyzing information to determine the best course of action that is in compliance with company and legal standards.

• Sharing knowledge and experience to enhance the technical and analytical capabilities of the PMO teams.

• Tracking migrations 30/60/90 days to help identify key milestones critical to the overall program goals.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Possess a strong understanding of the Verizon internal and external network, both legacy and next generation equipment, services, and systems.

• Project management experience and strong leadership and interpersonal skills

• Strong decision-making and problem solving skills

• Strong communication and presentation skills

• Experience with Google enterprise (Sheets, Slides, Gemini, etc.)

Even better if you have one or more of the following:

• Master’s Degree

• Familiarity with Frontier products, services and systems

• Experience with VzT ILEC legacy systems  (SOP, OPTIX, FACS etc.)

• Experience on VzT ILEC products especially POTs, ISDN BRI, Analog and Digital Centrex

• Direct customer contact and engagement across all levels, consumer, small, medium and enterprise

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

***This role can be located out of any US based Verizon hub location.***

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.