Citizens Financial Group, Inc

Project Manager

Citizens Financial Group, Inc • $75K — $95K *
Pittsburgh, PA 15222In-Person
Retail & Consumer Goods
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years of project management experience in relevant sectors
  • Experience with multi-site or field-based projects
  • Strong organizational and risk management skills
  • Ability to coordinate across multiple stakeholders
  • Excellent verbal and written communication skills
  • Focus on customer and colleague experience

Responsibilities

  • Lead hardware project management for branch initiatives from start to finish
  • Develop and manage project plans, timelines, and milestones
  • Coordinate deployment schedules to minimize disruption
  • Ensure compliance with internal standards and operational readiness
  • Act as a central point for resolving hardware issues
  • Assess and prioritize incoming hardware issues for resolution
  • Track issues and provide status updates to stakeholders
  • Contribute to hardware deployment standards and processes

Benefits

  • Comprehensive health and wellness programs
  • Professional development opportunities
  • Flexible work environment options
  • Collaborative team culture
  • Access to advanced technology resources
Full Job Description
Job Description

This role is responsible for planning, coordinating, and executing branch-based hardware initiatives across the retail network. This role leads end-to-end delivery for hardware deployments and refreshes, including end-of-life (EOL) replacements, contract-driven upgrades, and issue triage related to branch hardware performance. The Project Manager partners closely with Technology, Operations, Vendors, and Branch stakeholders to ensure hardware solutions are delivered on time, within scope, and with minimal disruption to colleague and customer experience.

This role requires strong execution discipline, vendor and contract coordination, and the ability to triage and prioritize hardware issues in a fast-paced, multi-site environment.

Key Responsibilities

Branch Hardware Deployment & Lifecycle Management
  • Lead end-to-end project management for branch hardware initiatives, including EOL replacements, refresh cycles, and new hardware deployments (e.g., teller equipment, printers, network-adjacent devices, peripherals).
  • Develop and manage project plans, timelines, milestones, risks, and dependencies across multiple concurrent branch initiatives.
  • Coordinate deployment schedules to align with branch operations, minimizing customer and colleague disruption.
  • Ensure hardware deployments meet internal standards, compliance requirements, and operational readiness criteria.

Hardware Triage & Issue Management
  • Serve as a central point of coordination for triaging branch hardware issues that require cross-functional resolution.
  • Assess incoming hardware issues, determine severity and priority, and route appropriately to Technology, Vendors, or internal support teams.
  • Track issue resolution, escalate risks as needed, and provide clear status updates to stakeholders.
  • Identify recurring issues or trends and partner with Technology and Operations to drive root-cause solutions.

Vendor & Contract Coordination
  • Support hardware-related contracts by coordinating deliverables, timelines, and obligations with internal partners and external vendors.
  • Monitor contract-driven activities such as refresh schedules, support entitlements, and vendor performance expectations.
  • Partner with Procurement, Legal, and Technology teams to support renewals, amendments, and vendor transitions as needed.
  • Ensure vendor activities align with project plans, SLAs, and branch execution standards.

Stakeholder Communication & Governance
  • Act as the primary point of contact for branch hardware initiatives, providing clear, consistent communication to stakeholders at all levels.
  • Prepare and deliver project status updates, risk assessments, and executive-ready summaries.
  • Facilitate cross-functional meetings to align on scope, timing, risks, and readiness.
  • Ensure proper documentation, governance checkpoints, and post-deployment validation are completed.

Process Improvement & Continuous Optimization
  • Contribute to the development and refinement of hardware deployment playbooks, standards, and execution processes.
  • Identify opportunities to streamline hardware delivery, improve issue resolution timelines, and enhance the branch experience.
  • Support data tracking and reporting related to deployment progress, issue trends, and hardware lifecycle metrics.

Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of project management experience, preferably in retail banking, branch operations, technology deployments, or infrastructure initiatives.
  • Demonstrated experience managing multi-site deployments or field-based implementations.
  • Strong organizational, prioritization, and risk management skills.
  • Proven ability to coordinate across Technology, Operations, Vendors, and business partners.
  • Excellent written and verbal communication skills, with experience creating executive-level updates.
  • Strong cross-functional collaboration
  • Customer and colleague experience focus
  • Ability to manage ambiguity and competing priorities

Preferred Qualifications
  • Experience supporting branch or retail hardware environments (e.g., teller systems, printers, ATMs/ITMs, network-connected devices).
  • Familiarity with contract-driven technology refresh cycles and vendor management.

Hours per week: 40

Travel: Up to 25%

About Citizens Financial Group, Inc

Citizens Bank is a financial service company. It provides outstanding local and personalized service. It offers a full range of commercial, real estate, and consumer lending. It is specialized in personal and small business deposit services, electronic services.

Citizens Financial Group, Inc. Careers

Join the dynamic team at Citizens Financial Group, Inc., a leading financial institution where your career aspirations can soar. We are committed to fostering a culture of innovation, leadership, and diversity that supports our employees' professional growth and development.

Explore Job Opportunities

At Citizens Financial Group, Inc., we offer a wide range of job opportunities that cater to diverse skill sets and career interests. Whether you're a seasoned professional or just starting out, you'll find a position that challenges you and enhances your expertise.

Internship Programs

Kickstart your career with our internship programs designed to give you a hands-on experience in the financial sector. Our internships provide a robust platform to develop your skills, engage in meaningful projects, and network with industry leaders.

Employment Benefits

Choosing a career with Citizens Financial Group, Inc. means opting for a comprehensive package of benefits. We believe in supporting our team members not only in their professional lives but also in their personal growth and well-being.

Inclusive Culture and Diversity Training

We pride ourselves on a workplace culture that embraces diversity and inclusivity. Regular diversity training ensures that our team members appreciate and leverage the unique backgrounds and perspectives that each individual brings to the company.

Professional Growth and Leadership Development

Continuous learning is at the core of our professional development agenda. With access to leadership development programs and tailored training, you can advance your career and leadership skills at Citizens Financial Group, Inc.

Innovation at Work

Innovation is key to staying competitive in the financial industry. At Citizens Financial Group, Inc., you’ll work alongside talented professionals who are pushing the boundaries of what’s possible in financial services.

Networking and Career Advancement

Our company not only provides job opportunities but also fosters an environment where networking and professional connections flourish. This supportive network is vital for career advancement and personal growth within the industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at Citizens Financial Group, Inc. and find where your skills and passions align with our needs. We are continuously hiring and looking for new talents to join our robust team.

Stay Connected

Keep up to date with the latest career tips, industry insights, and job openings at Citizens Financial Group, Inc. Subscribe to our careers blog and personalize your job alerts to match your preferences and career goals.

Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company culture, reviewing your resume, and coming ready to discuss how your experience and skills align with the position you are applying for. At Citizens Financial Group, Inc., we are more than just a financial institution; we are a place where you can make a difference. Join us and transform your career with a company that values your unique talents and aspirations.
Learn more about Citizens Financial Group, Inc
Size
17,463 employees
Market Cap
$19.3 billion
Industry
Finance & Insurance
Net Income
$1 billion
Founded
1828
5 Year Trend
+2.6%
NASDAQ
CFG
* Ladders Estimates

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