The OpportunityIn the Project Manager role, you will collaborate with both customers and internal business units to bring innovative solutions to our product lines. You will provide training and implementation direction for new and existing customers, while working closely with the team to identify and understand the business workflow and technical requirements. As a Project Manager, you will be responsible for ensuring all required implementation/migration activities are completed according to contractual and/or internal guidelines. Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The Implementation team currently manages implementations for a variety of different product lines within the organization.
This role may require occasional travel to our Alpharetta, GA office.
This is a client facing role in Professional Services department. Up to 10% travel (mostly US).
What You Will Do- Plan and lead implementation/migration projects for city/county/state government clients.
- Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
- Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
- Monitor internal resources for capacity and budget utilization.
- Accurately forecast project revenues and expenses.
- Partner with internal teams and customer to understand business and technical requirements.
- Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer's environment.
- Perform basic diagnostics and troubleshooting for payments software applications.
- Assist in training end users on the software to ensure their ability to use the software.
- Coordinate customer user acceptance testing (UAT) and go live support.
- Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
- Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
- Communicate effectively and professionally with customers, including executive-level customer contacts.
- Deliver an exceptional customer experience.
- Manage multiple implementations, while maintaining on-time deliverables.
- Other duties may be assigned, as necessary.
Requirements
What You Will Need to Succeed- Bachelor's degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
- Ability to communicate technical information to both technical and non-technical customers.
- Strong technical aptitude, enjoys troubleshooting technical issues.
- Comfortable with Excel pivot tables, SharePoint and similar technologies.
- Ability to work both in a team setting and independently.
- Excellent communication skills, both written and oral.
- Strong risk/issue assessment and mitigation skills.
- Excellent time management skills.
- Strong interpersonal, team-building skills.
- Comfortable gathering information from business users.
- Ability to work occasionally out of the Alpharetta, GA office
Qualifications (Preferred, but not required):
- Experience in state/county court system.
- Experience with court case management systems.
- PMP Certification.
- Experience with Jira.
- Experience with Smartsheet.
- Basic understanding of Windows development techniques and Microsoft development tools/ environments.
- Basic understanding of SQL Server.
What we Offer- A dynamic and supportive work environment in a mission driven organization
- Competitive salary and benefits package, including health, dental, vision insurance
- Unlimited PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
- The chance to make a significant impact on the delivery of government services and the lives of citizens
