OverviewThis position resides with the Electric Vehicle & Emerging Technologies team at client. Client’s award-winning program is a leader in transportation electrification and deploys a comprehensive 5 pillar EV strategy of infrastructure, outreach, equity, fleets, and grid integration. The successful candidate will be responsible for supporting operations of a robust EV charging network on the electric vehicles & emerging technologies team at client. The EV Operations Specialist will work closely with cross-functional teams both internally and externally to ensure operation excellence of public and fleet charging infrastructure, high-impact EV programs, institute program enhancements, and provide research and analysis for emerging technology projects.
Key Responsibilities:
- Supporting operations of over 1,200 EV charging ports in client’s Plug-In Everywhere Network
- Incentive processing and compliance verification for client Electric Vehicle rebate programs
- Generate recurring and ad hoc reports for management, stakeholders, and cross-functional teams to support operational programs
- Support data validation, quality assurance, and reporting accuracy across multiple EV programs and operational platforms
- Collaborate with cross-functional teams to make EV operations more scalable and improve customer experience for EV charging
- Participate in outreach and education events to promote programs and EV adoption
- Provide regular operational updates to management and stakeholders
- Foster a culture of innovation and continuous improvement while providing exceptional customer service
- Demonstrated ability to manage multiple projects simultaneously
- Demonstrated ability to manage and analyze large datasets utilizing Excel and other reporting tools
Qualifications
Minimum (Required):
Years
Skills/Experience
1-3
Project or program coordination/management
1-3
(Microsoft Office Tools) with an emphasis on Excel reporting
1-3
Customer service experience
Preferred (Optional):
Years
Skills/Experience
Strong verbal and written communication skills a must
2-3
Experience with climate action solutions
2-3
Experience with electric vehicles and related technologies
