About the RoleAs
Strategy & Operations Manager, you'll work directly with our COO and Strategy & Operations Lead. You'll take ownership of critical cross-functional initiatives, manage strategic planning processes, and ensure we're tracking against company-wide priorities. This role is part operator, part strategic project manager, and part problem-solver. You'll have visibility across the entire company and play a key role in making important operational decisions.
If you're looking for a front-row seat to how a venture-backed startup operates and want to accelerate your impact and learning, this is it.
We're Looking for Someone Who Is:- 2-4 years into their career, ideally with experience in:
- Management consulting or investment banking
- Early-stage startups in Chief of Staff, BizOps, or strategy roles
- Operations or finance roles with high ownership and visibility
- A structured thinkerwith a bias for action - able to break down complex problems, drive clarity, and execute quickly.
- You can operate both at 30,000 feet and in the weeds.
- Highly resourceful - you don't wait for direction; you anticipate, unblock, and move
- Process-minded - you notice inefficiencies and create systems that scale. You have excellent pattern matching, and you know how to use your learnings to optimize a system or process.
- Low ego, high horsepower - you do what needs to be done, from recruiting team members to strategic projects to shadowing field ops.
What You'll Own1) Company Operations- Co-pilot the business alongside the COO
- Help manage cross-functional alignment across our Sales, Recruiting, Support, & Back Office functions (screenshot below)
- Become a subject-matter expert who can both handle escalations and build processes to mitigate future escalations
- Identify and address organizational bottlenecks
- Work with our data and product teams to track critical KPIs and make data-driven operational decisions
2) Strategic Projects (both Product & Process)- Own high-priority initiatives across the different "domains" of the business (screenshot below) - from improving our Top of
- Funnel spend on the Recruiting side of the business to improving our Support Knowledge Base to managing multi-state compliance
- Work with the leadership team to prioritize the highest-impact initiatives
3) Product Innovation- Transform front-line insights into product requirements
- Partner with our Product team to identify and solve operational and scaling challenge
- Chief of Staff 1
You Might Be a Fit If:- You've thrived in fast-paced, ambiguous environments
- You're both analytical and scrappy - Excel is second nature, but you're also not afraid to pick up the phone
- You're comfortable managing up, down, and sideways
- You're hungry to learn and grow, but humble enough to take notes and iterate quickly
This Role Is Not for You If:- You're looking for a highly structured or siloed role
- You're not interested in owning multiple workstreams or jumping into unfamiliar territory
- You need to be told what to do - we need someone who can spot problems before they happen
What We Offer- Ownership & autonomy -We're a small team, so there is the opportunity to take "Complete Ownership" and focus on the highest-impact initiatives. You will work directly with the COO.
- Large amount of exposure and impact across all areas of the business
- Competitive comp and benefits package
- Equity ownership - meaningful upside as we scale
- Transparent leadership and strong mentorship from seasoned startup operators
- Ability to work out of our Houston HQ with a hybrid work schedule
