What you’ll be doing...

This Prog & Proj Mgmt-Sr Mgr-Sr Mgr position reports to the Senior Director, Customer Success Go-To-Channel Field Readiness for Verizon Consumer Group.  We are seeking a highly strategic, proactive, and forward-thinking Senior Manager of Program & Project Management to join our HQ Customer Success Go-to-Channel (GTC) Field Readiness organization.  This is not a traditional administrative project tracking or operational support role; rather, you will serve as a critical strategic partner and force-multiplier for GTC leadership. You will be responsible for leading complex, large-scale customer experience and field readiness initiatives, driving seamless operational alignment across cross-functional domains (including Customer Service, Sales GTC, Marketing, Finance, Product, IT and Field), and crafting high-impact executive narratives.  Beyond managing flawless execution, you will actively champion operational efficiency by analyzing legacy workflows, identifying systemic bottlenecks, and architecting modern, technology-enhanced templates, streamlined tools, and automated workflows. The ideal candidate is an expert storyteller, an exceptional diplomat across multi-functional organizations, and a hands-on process innovator capable of turning complex, manual operational challenges into streamlined, automated realities.

• Developing and scaling comprehensive, long-term operational strategies and frameworks across the Customer Success GTC Team, collaborating directly with executive leadership to protect business velocity.

• Serving as the high-visibility strategic liaison to the Sales Go-to-Channel team to establish and continuously optimize joint operating processes, shared communication frameworks, and modern "ways of working" across both organizations.

• Synthesizing complex operational metrics, program milestones, and qualitative data into highly polished, persuasive executive-level presentations, roadmaps, and readouts for Senior Director, VP, and SVP leadership.

• Designing and optimizing the strategic operational cadence and governance models (e.g., Business Reviews, alignment forums) to ensure decision velocity, leadership alignment, and flawless execution of GTC initiatives.

• Analyzing fragmented, legacy, and manual team workflows to identify efficiency gaps; build and deploy streamlined processes, modernized templates, and custom, low-code/AI-driven automated tools to accelerate communication speed and eliminate manual operational waste.

• Orchestrating end-to-end program delivery, milestone tracking, and risk-mitigation plans for high-impact readiness initiatives and rapid-turn, high-priority ad hoc projects.

• Conducting rigorous business performance analyses and collecting qualitative team insights to formulate actionable, data-backed strategic recommendations for senior leaders on critical business decisions.

• Modernizing, structuring, and maintaining the GTC team's digital repositories and shared knowledge bases, establishing "single-source-of-truth" portals and automated workflows to protect intellectual capital and prevent information decay.

This role requires VCG in-office days of 3 days per week.
Depending on your existing working model, this role may be hybrid or remote and can be based in any valid Verizon location.

What we’re looking for...

You are a proactive self-starter who sees an operational friction point and takes immediate, strategic ownership to resolve it. You thrive when parsing complex, ambiguous, multi-functional problems and translating them into streamlined, elegant solutions. You are highly detail-oriented and excel under the pressure of tight deadlines, yet possess the strategic flexibility to adapt to shifting business priorities. Your exceptional diplomacy allows you to negotiate effectively across all levels of the organization and influence decisions without direct authority.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience establishing, cultivating, and influencing cross-functional partnerships across complex enterprise environments.

• Experience managing large-scale, complex projects involving multiple workstreams, diverse stakeholders, and tight delivery timelines.

• Experience in creating executive presentations and strategic stories for senior executive audiences (VP/SVP levels).

• Willingness to travel up to approximately 25% of the time.

• Master’s Degree 

• Strategic and analytical capacity; highly skilled at collecting, analyzing, and synthesizing data to make strategic process and business decisions.

• Experience identifying operational bottlenecks and automating team-level workflows utilizing low-code/no-code automation tools (e.g., Power Automate, Smartsheet, Airtable) or custom AI-driven solutions.

• Excellent organization, time-management, and conflict-resolution skills, with a demonstrated ability to bring divergent stakeholders to a common consensus.

• Prior experience managing stakeholders and cross-functional teams remotely across geographic locations.

• Prior experience with developing executive-level deliverables (Senior Director/VP/SVP level).
  

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.