Uber

Program Manager

Uber$118K — $144K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Project Management, Digital Media, Production Operations, or related field.
  • 2 years of experience in project management or a related occupation.
  • Proficient in SQL for data analysis.
  • Experience with process design and optimization.
  • Familiar with financial management systems, including dashboard usage.
  • Knowledge of JIRA and agile project management methodologies.
  • Skilled in using RAPID, RACI, and GANTT chart models for team collaboration.

Responsibilities

  • Build and implement a standardized program across multiple regions.
  • Analyze customer experience using quantitative and qualitative data.
  • Collaborate with teams to define problems and strategize solutions.
  • Establish performance management systems for customer remediation processes.
  • Align project initiatives with overall customer support and product objectives.
  • Develop a reporting cadence for project performance and trends.
  • Identify and drive strategic improvement projects with global impact.

Benefits

  • Participation in Uber's bonus program.
  • Eligible for various benefits.
  • Telecommuting options available.
Full Job Description
Job Title: Program Manager

Job Location: Chicago, Illinois

Job Type: Full Time

Rate of Pay: $118,000 to $144,000 per Year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Duties: Build a best-in-class, standardized program responsible for coordinating and implementing across regions within a time-sensitive environment to enable delivery on operational critical metrics. Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights. Collaborate within the team and other teams to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions. Establish processes and performance management systems to improve customer experiences associated with remediation and recovery when a false positive occurs on refund and appeasements decision making. Provide project and key partner alignment on initiatives to ensure they are connected to the larger customer support and product goals; ensuring projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data. Develop a reporting cadence on performance, trends, and projects designed to standardize, improve processes, and enable better performance of the program. Find opportunities in our processes and operational models, driving strategic projects aimed at making improvements with global impact. Serve as a critical thought partner in developing a best-in-class experience for the customer. May telecommute.

Employer will accept a Bachelor's degree in Project Management, Digital Media, Production Operations, or related field and 2 years of experience in the job offered or in a related occupation.

Position requires 2 years in:

1. Analyzing data to make customer-focused decisions and to facilitate behavior change;
2. SQL;
3. Experience with process design and optimization, program management, customer support strategies, financial fraud management, and quality assurance;
4. Stakeholder engagement and alignment;
5. Financial management systems (i.e., using dashboards and queries to track monetary movement, detecting spikes, adjusting policies, or identifying tech issues with partner teams to reduce spend);
6. JIRA for tracking workload and filing requests with partner teams;
7. RAPID, RACI, and GANTT chart models to structure alignments across teams;
8. Tableau and lookerstudio for collating insights from dashboards.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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